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Vice President Client Success

Posted on Jan 19, 2019 by Dominion Dealer Solutions

Indianapolis, IN 46201
Senior Appointments
Immediate Start
Annual Salary
Full-Time
Vice President Client Success (C-DEX) - Dominion Dealer Solutions (DDS). Seeking ... Driven, innovative, dedicated leader who thrives on the challenges of a fast paced environment and possesses a natural bent toward innovative thinking. Must share our entrepreneurial spirit and reward individual initiative to help propel the entire team to achieve. Custom made for the manager who excels in a client facing organization believing excellent customer service is the measure of success. You will act as a trusted adviser to our clients (automotive dealerships) and build strong partnerships, drive adoption of our products/solutions, and ultimately ensure they realize value from their investment.. The Vice President Client Success will work closely with Sales and Clients on a daily basis to grow business and ensure complete satisfaction with the C-DEX (Consumer Driven Experience Team) product portfolio.. Key Responsibilities:. Accountable for Client's overall success with C-DEX product retention, including renewals, adoption of solutions, customer health, and satisfaction. Creating scalable operations/processes that optimize the client experience and ensure that all clients receive immediate and ongoing value from the engagement with C-DEX. Gather feedback from C-DEX clients and analyze client data to identify best practices for success and implement team-wide. Deliver on an exceptional Client experience with proactive communication, orchestrating the right internal resources, and effectively using the customer engagement model to align, track and evolve customer business goals. Work cross- functionally with other internal teams such as marketing, product, operations, finance to ensure C-DEX meets clients' business objectives and expectations with products and services.. Identify Customer risk, and work with extended DDS team to create and execute on "get well" plans. Be the voice of the customer internally at C-DEX- sharing process. Contribute to the ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customer's success. Lead, manage, motivate, train and develop each and every client success team member to perform at the highest level. MinimumQualification:. Bachelor's Degree. 7 + years relevant business experience including automotive dealership operations, training and customer support. Extensive and varied experience in strategic planning roles. Passion for Client success. Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster joint partnership. Strong Consulting skills and proven results working as a trusted advisor to drive business value for clients or stakeholders. Self-motivated, team-oriented, very responsible, and focused on exceeding client expectations. Ability to prioritize, multi-task, and perform effectively under pressure. Exceptional organizational, presentation, and communication skills, both verbal and written. Flexibility to travel (approx. 30%). Applicable knowledge of the automotive industry. Preferred Qualification:. Existing knowledge of software in CRM, data mining, and digital marketing. Skilled at Program Management within large organizations, helping to effectively drive change across groups by engaging key stakeholders. Proven effectiveness at leading and facilitating executive meetings and workshops. Proven experience with account planning & customer success plans. Effective at leading executive C-level discussions. About Dominion Enterprises. Dominion Enterprises ("DE") is a leading digital marketing and software services company offering client solutions across multiple business verticals. Our customers rely on our B2B cloud SaaS solutions to establish their online and mobile brands, generate leads, and manage customer relationships through our Homes.com, Dominion Dealer Solutions, Dominion Business Solutions / DX1, Travel Media and Franchise and Business Opportunity divisions. Our B2C web and mobile applications include Homes.com, HotelCoupons.com, FranchiseOpportunities.com, FranchiseGator.com, Franchise.com, and BusinessBroker.net. About 2,000 employees reside and work in our Norfolk, VA home office and in offices across the U.S. Our employees will tell you about our collaborative, innovative, team-oriented work environment, excellent career enrichment opportunities, community service opportunities, competitive earnings, and a comprehensive benefits package that includes a generous 401(k). DE is an equal opportunity employer and supports a diverse workforce. DE is a drug-testing employer.. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job that's right for you.

Reference: 613041030