Chief of Staff, CX Renewals and Operations

Posted on Jan 24, 2019 by Cisco Systems, Inc.

San Jose, CA 95101
Senior Appointments
Immediate Start
Annual Salary
Full-Time
Why Cisco At Cisco, each person brings their unique talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people. * We connect everything - people, process, data and things - and we use those connections to change our world for the better. * We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more - from Smart Cities to your everyday devices. * We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities. Colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco Apply * Location: San Jose, California, US * Area of Interest Business Strategy and Operations * Job Type Professional * Technology Interest *None * Job Id New What You'll Do You will support the SVP of CX Renewals and Operations in the strategy, vision and execution of the organization to accelerate our customers' success, and profitable growth for Cisco and our Partners, by delivering the best customer experience in the industry. You will play a key role in helping the organization focus on and achieve its most important strategic goals in coming years. In this role you will think strategically and drive a strong agenda of accountability, execution and delivery. You will partner with the Leadership Team to align and execute against the team's vision, strategy and strategic promises. Culture is the foundation for this organization. You will be a strong advocate and work relentlessly to ensure the cultural principles of the organization are practiced - a passionate role model that cares about people. You will work as a trusted advisor, extensively collaborating with leadership, business stakeholders, internal operations and several cross functional teams (Finance, HR, IT,?). You will demonstrate strong executive presence in representing the organization and effortlessly navigate from strategy to tactical issues. Other responsibilities include: * Lead / facilitate the process of developing and publishing organizational vision and strategy aligned to CX Renewals and Operations. * Create and track strategy execution roadmap and milestones;driving a cadence of monthly operations reviews * Lead / facilitate the organizational governance of success metrics tracking, accountability and progress reviews across FY initiative investments and ongoing organizational work * Accountable financial management, tracking, and progress reviews of both functional and investment budgets * Design, create and operate annual and long-range people strategy including workforce planning, training, talent programs, and employee engagement. Monitor workforce demographics, current and future workforce outlook on structure and mobility. Vendor management. * Provide effective counsel on complex organizational matters, as well as demonstrated projects. Assist leader in facilitating effective decision-making. * Responsible for organizational communications. Create content and prep for executive presentations, internal and external. Drive leadership demeanor and messaging across leadership team. * Coordinate execution of key strategic initiatives. Drive process improvement and process simplification wherever possible. * Own organizational change management activities. * Administrative leadership and facilitation of back office duties such as staff meetings, all manager meetings, all org meetings, strategic off-sites, and planning sessions. Create and manage the organizational calendar of meetings, events and check-points. Manage compliance of actions and drive to closure. Who You Are * Trusted advisor to the CX Operations and Renewals Leadership team and senior management * Understand the CX business model, outcome and service delivery capabilities * Strong business partnerships across organization, within organization, and with peer teams Skills and Experience * 10 years experience (5+ years executive level experience preferred) * Management experience with a good understand of services delivery portfolio * Entrepreneurial and efficient with limited resources * Strong communicator. Confident in managing up/down/laterally. * Ability to dive into most any area of the business or product * Good sounding board for others in the company-provide open, honest feedback * Help team understand where you can be useful for them versus a roadblock * Impeccable managerial and interpersonal skills * Proven track record of effectively interacting with senior management * Ability to work strategically and collaboratively across departments * Effective, versatile and action-oriented * Strong cultural values, and ability to drive results through commitment, perseverance, and having fun * Must be located in San Jose, CA Why Cisco At Cisco, each person brings their unique talents to work as a team and make a difference. Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people. * We connect everything - people, process, data and things - and we use those connections to change our world for the better. * We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more - from Smart Cities to your everyday devices. * We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities. Colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Be you, with us! #WeAreCisco Share Apply * Trusted advisor to the CX Operations and Renewals Leadership team and senior management * Understand the CX business model, outcome and service delivery capabilities * Strong business partnerships across organization, within organization, and with peer teams Skills and Experience * 10 years experience (5+ years executive level experience preferred) * Management experience with a good understand of services delivery portfolio * Entrepreneurial and efficient with limited resources * Strong communicator. Confident in managing up/down/laterally. * Ability to dive into most any area of the business or product * Good sounding board for others in the company-provide open, honest feedback * Help team understand where you can be useful for them versus a roadblock * Impeccable managerial and interpersonal skills * Proven track record of effectively interacting with senior management * Ability to work strategically and collaboratively across departments * Effective, versatile and action-oriented * Strong cultural values, and ability to drive results through commitment, perseverance, and having fun * Must be located in San Jose, CA

Reference: 615425675

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