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Customer Service Advisor - Bournemouth

Posted on Jan 18, 2019 by Anonymous

Bournemouth, Dorset United Kingdom
Call Center & Customer Service
Immediate Start
£9 - £9 Hourly
Our client, a large and successful Building Society are looking to recruit a number of agents to work on their Customer Service Team based in Bournemouth. This is a fantastic opportunity for candidates who are passionate about delivering excellent customer service and are looking to secure a long term role which will offer them development and a great rate of pay.

Overview of the role:

This role will be dealing with query's relating to mortgage applications, it is purely a telephony-based call centre role.

The duties involve the below:

* Updating brokers, solicitors and applicants on the progress of their mortgage application.
* It requires liaising with other areas of the business to ensure that the application progresses smoothly.
* This is a small call centre team so they would also need to be a good team player as well as the ability to perform individually.
* High volume complex calls using several systems at any one time to ensure a resolution to the call
* Reading previous customer notes and adding notes when a call is taken
* Proactively gathering information from applicants, Brokers and 3rd parties.

Ideal candidate experience:

Customer Service Experience is ideal - will consider candidates from hospitality or retail background if they have the right competencies and attitude

Excellent attention to detail

Ideal skills:


Computer Literate

Have excellent Verbal and Written communication.

Have confidence in taking ownership for each call.

Be able to make and explain decisions clearly.

Have a willingness to learn.

Have the ability to follow processes and policies.

Be able to manage you time effectively.
* Able to work under pressure & to high targets

Hours of work:

Between 9am to 6pm Monday to Friday - 35 hrs per week.

Shifts are given 4 weeks in advance.

Pay rate: £9 per hour

Candidates must be able to pass CRB checks, credit checks and will be subject to satisfactory references.



Cordant Group is an equal opportunities employer

Reference: 615559430