Dealer Care Account Manager - Bracknell

Posted on Jan 20, 2019 by Anonymous

Bracknell, Berkshire United Kingdom
Call Center & Customer Service
Immediate Start
£27k - £30k Annual
Full-Time
Dealer Care Account Manager

Permanent

Bracknell

£27,000 DOE + Fantastic Benefits

Overview

We are proud to be working with a market leader within the automotive industry. This organisation invest solely into their staff and offer a huge opportunity to climb the career ladder. You will be involved in the a new and exciting software offered to the automotive industry that will take the world by storm! This role will suit someone who has previously worked in the automotive sector either within a sales driven or account management role - we will also consider candidates from a call centre or leasing/rentals background.

You will work in close proximity with x6 other Dealer Care Account Manager's - some who work with European dealers as well as the UK. In time you will manage key accounts to develop strong client relationships as well as supporting internal stake holders within the business. You will ultimately provide customer service excellence to a wide range of people as well as senior members of staff, enhancing the customer experience and retaining the clients within.

Key Responsibilities

* Process new order and upgrades of the products through multiple software channels
* Scheduling and coordinating of dealer training for delivery of the products
* Ensure training resources are booked, communicated and all the relevant information to the trainers
* Provide front line support for all products and delegate internal and customer issues to the appropriate departments if they cannot be handled with the Dealer Care team
* Monitor the progress and resolution of all issues distributed outside of Dealer Care to ensure effective communication to the dealership and promptness of resolution
* Pro active outbound calling to existing and new customers
* Assist the customer with CRM integrations
* Monitor unattended customer leads
* Promoting the clients new products and exciting new launches

Account Management

* Provide regular customer satisfactions and account management via phone and email
* Develop customer relationships to develop business and generate sales leads
* Conduct customer research
* Utilise Sales Force effectively
* Develop a strong working relationship with the territory's Regional Manager
* Use a number of reporting resources efficiently

Candidate Requirements

* To have experience working within the automotive sector- with the ability to understand the dealership environment
* Strong communication skills both written and verbal
* Excellent rapport building skills
* Strong Microsoft usage - Word, Outlook, Power Point and Excel
* Automotive retail experience is highly desirable
* Professional and courteous manner
* Experience of working within a global business
* Capable of working in a forever changing environment - non process driven
* Can do attitude with the ability to learn new skills and work effectively in a fast paced environment
* Capable of prioritising new tasks
* Be brand aware and proud to work for a successful organisation

If you are looking for a "new you" in 2019 and need a new challenge then this could be the role for you! If you are wanting to move out of the dealership environment and fancy a career that you can still be passionate about then please contact Paige Harding on (phone number removed) or email your CV to (url removed)

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser: https://(url removed)/candidate-privacy

Reference: 615559417

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