Technical Support Engineer

Posted on Jan 17, 2019 by Anonymous

Aylesbury, Buckinghamshire United Kingdom
Engineering
Immediate Start
£25k - £35k Annual
Full-Time
This opportunity is for a Technical Support Engineer working on cutting edge RF Technology in the Commercial Infrastructure Domain.

The ideal candidate will have a background working with hardware/software products, and be used to working in a customer-facing technical support role.

This role can be based from Aylesbury or Stevenage, and will be partially office- and partially field-based so the ability to drive is essential.

Responsibilities:

* First line technical customer support (phone and email) for hardware and software products.
* Technical sales support before and after product delivery.
* Assistance at customer site for installations or support.
* Monitoring hosted services for site faults or data anomalies, notifying customers or internal resources of faulty sites.
* Follow-up and measurement of customer satisfaction and response times for technical support (KPI).
* Part of RMA process, specifically in terms of customer contacts.

Requirements:

* Background working with hardware/software products.
* Previous experience working in a direct customer-facing support role.
* Knowledge of customer support of hardware and software products.
* UK driving license and access to a vehicle.
* Travel and flexibility of working hours is essential.

Knowledge of networking including LAN, WAN etc. would be highly advantageous.

If you'd like to hear more, please get in touch:
(phone number removed)

Matchtech acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Matchtech and may assist with processing your application

Reference: 615559394

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Anonymous