Japanese/Dutch Claims Officer

Posted on Jan 17, 2019 by Anonymous

Dublin, Dublin Ireland
Call Center & Customer Service
Immediate Start
€25k - €25k Annual
Key Responsibilities

* Adjudicate and process Claims within the agreed company SLA - in accordance with policy benefits to facilitate the company achieving its loss ratio target

* Use client database accurately and effectively to ensure reports generated give a true reflection of the department's workload, which consequently facilitates effective target planning

* Operate within and meet the conditions of company service standards, clear to zero, to guarantee customer satisfaction and retention

* Contribute to the team and departmental productivity targets so that the agreed SLA is achieved and a high level of customer service is provided.

* In line with the company's policy on cost containment identify duplicate payments, possible non-disclosure and fraudulent claims

* Respond to customer inquiries accurately and professionally and if necessary, liaise with other departments for support to ensure an efficient and professional response is given thereby achieving customer satisfaction

* Participate in departmental medical training to expand knowledge of medical terminology and procedures and to develop comprehensive claims processing skills

* Other Ad hoc duties as required

Experience Required

* Previous experience in a customer focused role, in an administrative capacity

* Experience working in pressurised environment with tight deadlines

* Fluency in JAPANESE OR DUTCH is required

Behavioural Competencies

* Customer focused

* Strong communication (verbal & written)

* Ability to work effectively within a team environment

* Honesty and Integrity

* Ability to work under pressure

* Results driven and solution oriented

Technical Competencies

* Strong Knowledge of Microsoft Office (Excel, Word)

Reference: 615477337

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