Delivery Implementation Analyst

Posted on Jan 20, 2019 by EXOS

North Hollywood, CA 91618
Leisure & Sport
Immediate Start
Annual Salary
Full-Time
Responsibilities

As the Delivery Implementation Analyst, we will train you to be an expert in a wide range of EXOS software products. You will then be responsible for supporting that software by managing pre-launch deployment requirements, identifying installation and configuration issues, user error, environmental problems, and bugs. These problems can be quite complex and will reward those who love problem-solving. Your work will have you collaborating with multiple stakeholders, from corporate staff to our outstanding team of developers. Your work will contribute to helping our customers minimize disruptions to their operations. This position reports to the Senior Delivery Manager.

The Delivery Implementation Analyst is a tech-savvy professional who has a blended skill set including project management, user experience, and business analyst skills.

Primary Responsibilities

  • Install and configure platform products
  • Configure new customers' technical systems based on customer's individual business processes
  • Test and troubleshoot final system setups
  • Problem solve technical issues using critical thinking skills and acquired knowledge of EXOS applications
  • Provide technical end user support during and after the implementation process
  • Throughout the implementation process, provide feedback, follow up and assistance
  • Escalate issues to Senior Delivery Manager as needed
  • Manage multiple implementations, while maintaining on-time deliverables

Qualifications

Basic Qualifications:

  • Bachelor's degree or min 4 years work experience in related field


Preferred Qualifications:

  • Excellent client services and technical support skills
  • Must be able to learn new technologies and communicate effectively with various teams
  • Ability to multi-task and work independently
  • Exceptional verbal and written communications skills; establishes rapport quickly
  • Ability to excel in a fast-paced, service oriented position

Reference: 615476132

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