German Speaking Customer Service Executive

Posted on Jan 19, 2019 by Anonymous

Brentwood, Essex United Kingdom
Call Center & Customer Service
Immediate Start
£25k - £26k Annual
Contract/Project
German Speaking Customer Service Executive - 6 month Fixed term Contract
Salary - up to £26,000 Per annum

Conrad Finance are currently looking for an experienced German speaking Customer Service Executive to join their clients technical team based on the outskirts of Brentwood on a 6 month fixed term contract.

The successful candidate will be fluent in German and the English language, will have previous experience in Customer Service along with clear communications skills.

Responsibilities:
•Provide an exceptional client experience in every interaction.
•Provide insightful advice and direct support to clients in need.
•Diagnoses of issues and provide resolution with teaching and guidance.
•Researches and resolves billing or payment issues.
•Making decisions on whether to escalate or how to address issues
•Make sure the client is happy to continue to utilise the program / services.
•Identifies and presents out of the box ideas and changes to other Customer Service Executives and Leaders that will ensure this program is second to none.

Skills:
•Confident over the phone or on video chat
•Comfortable with twitter, email, text, or any written form
•Knowledgeable and can demonstrate creative solutions
•Strong customer service, interpersonal and relationship-building skills

To find out more about this excellent opportunity please contact Stuart at Conrad Finance

Reference: 615461430

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