Field Team Leader

Posted on Jan 19, 2019 by Anonymous

London, London United Kingdom
Call Center & Customer Service
Immediate Start
£22k - £27k Annual
Full-Time
A major national provider of electricity, gas and water metering services, data collection and data processing services are looking for a Field Team Leader in London and the Home Counties.

Underpinned by absolute dedication to health and safety, the company's strategy is to become a successful supplier of smart metering and associated services. Its capability in this market is backed up by its excellent credentials, having won major national contracts for a range of customers across a variety of sectors.

You will field-based and will be managing, leading, motivating and developing to ensure an outstanding level of customer service is provided. For doing this, you will receive a van with a Fuel Card and all relevant equipment and PPE.

As a Field Team Leader, your daily duties will include:

• Managing on-going day-to-day activities by providing assistance, technical support, guidance and advice whilst taking appropriate action to effectively resolve customer issues and escalations to ensure customer service levels are kept to a maximum.
• Handling external and internal customer escalations effectively and taking ownership for resolving problems.
• Taking accountability for the recruitment, induction, training and development of new employees.
• Maintaining service levels and managing impacts effectively when making decisions ensuring the operational and quality performance contributes to meeting KPI targets.
• Implementing and maintaining departmental processes to meet customer demands and improve the quality of service provided.
• Drafting and Implementing training and development plans for staff to improve skill levels and performances.
• Actively managing the collective and individual performance of the team.
• Carrying out regular observations and coaching sessions as per active management framework.
• Monitoring and Controlling the personnel absence and sickness.
• Managing all Health and Safety requirements as per legislation, ensuring all quality and audits are regularly completed and all accidents and incidents are reported and investigated.

To be a successful Field Team Leader, you will have the following skills and experiences:

• Previous experience in a similar role in a customer services environment.
• Drive and determination to manage performance.
• The ability to deliver targets whilst ensuring staff operate in a safe and secure environment.
• A full UK driving license is essential.
• Experience of people and process management.

In return, a Field Team Leader will receive a salary of £22,000 - £27,000 per annum plus a bonus.

To apply for this Leadership role, please click apply online and upload an updated copy of your CV.

Candidate Source Ltd is an advertising agency and the details sent in your application will be passed to a third party responsible for processing the application. This will include holding and sharing your personal data and our legal basis for this is legitimate interest subject to your declared interest in a job. Our privacy policy can be found on our website and we can be contacted to inform you of the third partys details should you wish

Reference: 615461426

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