Digital Knowledge Advisor
Posted on Jan 24, 2019 by Anonymous
If you want career-building experience on a whole new planet, join the country's first app-only energy supplier
Information Manager needed to develop online digital customer service offering
THIS IS THE BUSINESS
Our client is the country's first app-only energy supplier. The really smart bit is that they deal only in clean, sustainable energy … and they're only just getting started. Their market-disrupting, consumer-focused digital energy model is designed specifically to meet the need for change in the energy sector.
They are creating a brand new role for a Digital Knowledge Advisor. Using a 24 / 7 automated customer online / offline response system is just one of the ways you will manage and distribute knowledge to customers. It will serve as the primary source of information for customers (members) and is consolidating the company's reputation for fantastic customer service. Taking charge of this, you will:
* manage, improve and develop the company knowledge bank
* maintain up-to-date status with all business products and purpose
* continuously update the knowledge hub / base within the online community
* manage, monitor and maintain all 'chat' templates
* collaborate with tech & marketing colleagues to deliver customer propositions
This is a dynamic environment that requires energy and enthusiasm, a passion for driving change and doing it creatively. If you share a passion for sustainability and the environment, it's where you can make a difference and in return for putting more in, you'll get more out.
The package of company benefits includes unlimited holiday, Private Medical Insurance, contributory pension scheme, and a season ticket loan. Our client is based in Bath, only a short walk from the railway station
THIS IS YOU
If you're curious, a great communicator and brimming with enthusiasm, then we should be talking. You will have already managed information in a technical or service environment or in the 'energy' sector would be even better. You will know how to transform technical information into customer friendly engagement and understand how things work and how to share that knowledge.
Now is an exciting time to join as the company continues to grow at pace. Your role will evolve and diversify and you'll have every opportunity to influence and develop our proposition, enabled by ongoing professional development.
If you wish to be considered for the role, please send your CV quoting reference 283158A.
WE REGRET WE CAN ONLY ACCEPT APPLICATIONS FROM PERSONS AUTHORISED TO WORK WITHIN THE UK
ThreePeople advertises vacancies on behalf of clients. If your CV matches our clients requirements, we will forward your details to them to confirm your suitability. By applying for this role, you consent to the submission of your details for this purpose only. Any data processed will be used for recruitment purposes only and will be not be retained by ThreePeople for a period longer than 6 months