Automotive Service Advisor

Posted on Jan 22, 2019 by Suburban Subaru

Vernon Rockville, CT 06066
Professional/Technical Services
26 Dec 2018
Annual Salary
Full-Time
Suburban Subaru continues to grow and we are seeking a talented full time Automotive Service Adviser to join our successful team! Responsibilities and Duties As a Service Advisor you will be responsible for initiating automotive services and repairs by ascertaining vehicle performance problems and service requests; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer records; helping to order parts and maintaining inventory. Serve as the communicator and liaison between the customer and technician; ensuring the customer's needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.Communicate additional repair and service needs to the customer based on vehicle inspection.Consult with customers on applicable service specials and keeping customer informed on completion times and service expenses. Qualifications and Skills Minimum 3 year Automotive Service Advisor experience requiredA team player who is focused on providing exemplary customer serviceAbility to multi-task in a fast paced work environmentBasic mechanical understanding of an automobileStrong organizational skills and detail orientedBe at least 18 years of agePossess an acceptable driving record and a valid driver's license in your state of residence. Benefits Our offerings include: Medical, Dental and Vision Plans. Paid Holidays. 401(k) Retirement Plan. Category: Automotive , Keywords: Automotive Service Advisor

Reference: 615406962

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