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Call Center Agent

Posted on Jan 21, 2019 by AudienceView

New York, NY 10001
Leisure & Sport
Immediate Start
Annual Salary
Full-Time
Our Call Center Agents are customer-oriented service professionals serving as liaisons between our clients and their customers to provide a seamless ticketing experience through our cloud-based ticketing software. Our team consists of hard-working individuals active in/knowledgeable of the performing arts and entertainment industry with a passion for arts and culture. Each member of the team contributes to our warm and welcoming work environment, balances personal responsibilities with a flexible, hourly work schedule, maintains a positive and collaborative mindset, and works energetically to achieve department and company-wide goals. Responsibilities Manages inbound calls and customer service inquiries Identifies and assesses customers' needs Provides product/services information by utilizing multiple resources Builds trust with clients and customers through honest and caring customer support Troubleshoots and investigates potential or emerging issues Adheres to department and company-wide policies Maintains composure and professionalism with customers, clients, and colleagues Qualifications Proven track record of excellence in customer service Excellent written and oral communication skills Strong phone contact handling skills and active listening Familiarity with CRM systems and ticketing software Comfortability and adaptability with various computer tools and programs Ability to prioritize and manage time effectively Proficient in research and documentation Experience in analyzing complex material Willingness to working evenings, weekends, and/or some holidays

Reference: 615381412