Desk Lead Generator

Posted on Jan 19, 2019 by Anonymous

Codsall, Staffordshire United Kingdom
Immediate Start
£22k - £23k Annual
Key Purpose

To promote BT products and services as defined creating leads for the business to deliver sales and customer service targets for the Wolverhampton BTLB. Pro-active outbound telephone calling to key customer contacts and decision makers within a defined geographical customer base.

Main Responsibilities

* Achieve targets in all agreed areas

* Answer inbound calls and make proactive calls across the customer base introducing BT products and services in line with key metrics.

* Introduce the full range of BT's products and services, keeping informed on any changes to the BT portfolio and pricing.

* Build strong customer relationships, engaging the client at Key Decision Maker level in business debates to identify and qualify solution opportunities, referring all opportunities identified.

* Keep up to date with market and business trends including competitor activities, understanding developments for the client and identifying new and emerging business opportunities.

* Populate CRM tools as appropriate.

* Provide field based consultants with high quality leads meeting key metrics.

* Ensure a positive customer experience is achieved with every customer interaction, manage customer expectation in terms of delivery, installation and billing.

* Be familiar with the ordering processes to ensure customer orders are dealt with efficiently and right first time with no order discrepancy failures.

* Constructively work as part of one sales team, sharing ideas, knowledge and resources to help build a first class sales force.

* Utilise BTLB resources and the BT brand to achieve results for the business and for the customer.

* To contribute positively to your own personal development through participation in coaching, training, and job shadowing

* Take responsibility for a defined lead role area and support the team as required

Specific Job Requirements


The individual needs to be able to work with the minimum of supervision, be part of a team, able to achieve results through virtual team-working, present a quality image and be willing to work unscheduled hours.

* An appreciation of confidentiality and security is essential.

* Understand & comply with regulatory, fair trading and competition rules

* Ability to work at a desk with a VDU for extended periods (subject to DSE regulations) whilst using a headset.

Person Specification

* Highly pro-active

* Be driven, determined & self-motivated

* Strong relationship building skills

* Be able to work as part of a team

* Excellent communication skills and telephone manner

* Excellent listening skills

* Able to identify, generate and close new business

* Flexible approach to meet business requirements

* Display a sound knowledge, understanding and empathy of a customers business

* Own problems until fully resolved

Minimum Training Standards/Experience


Sales experience

Minimum 6 months relevant business/work experience.

Computer literacy and Key systems skills & knowledge (i.e. MS Office, Outlook).


Knowledge of BT products & services.

Commercial awareness

Reference: 615175171

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