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Systems Support Engineer

Posted on Jan 15, 2019 by Marfeel

Barcelona, Barcelona Spain
Information Technology
Immediate Start
Annual Salary
At Marfeel (Full-time), in Barcelona, Spain
Expires at: 2019-02-25

We are Marfeel, one of the hottest European start-up companies, and we are looking for a highly energetic and passionate Systems Support Engineer to join our team and be part of the Marfeel Revolution. Our headquarters are based in sunny Barcelona and our office has a huge terrace to enjoy!

This is you:

  • You are a methodical type of person and "Doer" is your middle name
  • You have good communication skills
  • You feel like you have a mission, not just a task
  • You can communicate with technical and non-technical people alike to show both technical and functional command of what you are doing
  • You are eager for knowledge
  • You are hands-on and proactive
  • You love automation and want to automate and productize everything

As a Systems Support Engineer, you'll be supporting several critical platforms and services widely used by Marfeelers and by customers, providing fast and useful technical assistance to teammates and to Marfeel's customers.

You will be responsible for our infrastructure that supports more than 60 deploys every day including:

  • Elastic Search cluster with an ingest rate of 1 TB/Day
  • Jenkins Dockerized Pipelines with 7 nodes with Master/Slave architecture
  • CDN using Varnish with an Origin/Shield architecture completely managed through Ansible
  • AWS & Google Cloud Infrastructure supporting 600 million visits/month
  • Mongo replicaset with 30K reqs/s

The goal is to create value for teammates that will help preserve the company's pace and delivery efficiency. You will also be helping our Adoption Customer Success team to spread our CDN product, identifying how our product fits in the customer's infrastructure. A passion for customer advocacy is essential. On the other hand, you will improve our product by adding the feedback from our customers.

As a Systems Support Engineer at Marfeel you will:

  • Help manage the cloud infrastructure
  • Maintain a build-server farm that manages more than 200 builds every day
  • Take care of the KPI evolutions, monitoring systems, SLA compliance, etc.
  • Follow up and solve incidents that affect your teammates and our customers
  • Assist with customer CDN configurations over email, chat or call and provide technical support to Customer Success for our CDN product
  • Integrate customer needs and requirements to our new product following our quality standards
  • Contribute to our customer-facing documentation when necessary
  • Contribute to the processes and policies that scale our support organization as we grow

Main requirements
  • BA/BS degree required. Major in engineering, computer science, or MIS a plus
  • Minimum of 1 year of experience in a customer support or SysAdmin/DevOps role
  • Familiarity with a *nix environment and cloud infrastructures (AWS, GCP, etc.)
  • Ability to write scripts to speed up maintenance processes (Bash, Python, Perl, etc.) and orchestration tools (Ansible, Puppet, Chef, etc.)
  • Understanding of website cache performances and cache servers, proxies and load balancers (Varnish, Nginx, HAProxy, Hitch, etc.)
  • A feeling of being at home with content delivery network services, content management, web analytics, website performance, mobile content delivery or managed web hosting is highly desired
  • Knowledge on TCP, DNS and HTTP as well as troubleshooting techniques is important with the ability to debug connections using cURL, traceroute, telnet, tcpdump and other network diagnostic tools
  • Fluent in English (it's a must)

Nice to have
  • One or more programming languages (Java preferably)
  • Experience managing and optimizing CI/CD workflows and pipelines (Jenkins, Travis, Bamboo, etc.)

  • Talented, international and multicultural team (more than 27 nationalities and more than 8 languages). You will not get lost in translation
  • Flexible working hours
  • Free coffee, tea, juices and soft drinks
  • Sunny office terrace
  • Ping-pong, Mario Kart and foosball tournaments
  • Nerf guns
  • Free language and yoga classes
  • Team building events
  • Training, books and all you need to feel the empowerment
  • Beach: 30 minutes walking
  • Transport, restaurant and kindergarten tickets
  • And, Referral Bonus if you bring other talented people like you

Reference: 614963100