Technical Operations Manager, Medical Device
Posted on Jan 22, 2019 by TRS Consulting Services Limited
-Medical Device / Healthcare Operations Management-
£70K + Bonus + Excellent Benefits & Career Opportunities
Location: Greater London & South East England
**An outstanding opportunity for a Technical Manager, Service Support Manager, Service Manager or Engineering Manager with proven experience of managing a service operation, preferably within a medical equipment or hospital environment or other high value capital equipment sectors, to join a global marketing leading medical systems organisation operating at the forefront of technology and product innovation**
The Company - Regional Service Manager / Technical Operations Manager, Medical Device
My client is a global leader in healthcare. This organisations impressive portfolio of products and fully integrated medical systems incorporates all aspects of the healthcare equipment sector, and includes medical imaging diagnostics, ultrasound, respiratory systems, critical care and anaesthesia delivery, healthcare informatics, molecular imaging and patient monitoring systems. Offering 'best in class' solutions across a wide range of equipment modalities, their success is based upon a commitment to world leading manufacturing facilities, outstanding product innovation, excellent customer care and the recruitment and development of good people. They employ over 35,000 people globally and are an integral part of an instantly recognisable technology group.
The Role - Regional Service Manager / Technical Operations Manager, Medical Device
Following growth in their business, this market leading medical systems provider now seeks to recruit a Service Manager / Technical Operations Manager with proven experience of managing a service operation.
Your role will be to ensure the provision of a first class service operation in accordance with customer contracts and the needs of the customer. The service must be provided in accordance with the Key Performance Indicators with the objective of avoiding penalties, achieving consistently high Customer and Staff Satisfaction results and maximising financial performance in line with objectives.
This role will interface with a variety of internal and external contacts including the Operations Manager, the team; suppliers, clinicians and other staff and management from the hospital and consortium.
Full responsibilities include:
1: To ensure achievement of forecasted P&L and to maximise the contribution to the overall operation. Actively seek and initiate efficiencies and operational process improvements to control costs and create savings against budget.
2: Manage the planned maintenance and reactive repair activity to successfully fulfil the performance criteria defined in the respective contract.
3: Maintain effective management control of staff and sub contractors to ensure maximum utilisation of the available resources such that all contractual commitments are satisfactorily achieved. Ensuring that equipment of critical importance to the hospital is receiving priority attention.
4: Maintain and improve customer satisfaction levels, utilising survey results and other feedback to monitor performance and identify ways of increasing satisfaction. Ensure all complaints/commendations are appropriately logged and actioned as mandated by the business.
5: Staff satisfaction to be surveyed according to company policy. Action Plans to be produced and satisfaction levels to be maintained as per the agreed targets.
6: Offer advice to clinical users across all Directorates within the hospital on usage and provision of equipment including the management of the Investment Plan/BOQ. Ensuring equipment meets agreed output specifications and is replaced according to the given technology lifecycle whilst protecting the business from functionality scope creep.
7: Oversee the procurement process ensuring that all contracts, services, equipment & spares purchases comply with company standards and policies and are within the budget.
8: Actively seek and initiate efficiencies and operational process improvements to control costs and create savings against budget.
9: Ensure all staff have the necessary skills to perform their roles effectively and further develop them in line with business needs and technology advancement.
10: Manage the performance management process to ensure staff objectives are set and action planned maintenance and reactive repair activity to successfully fullfill the performance criteria defined in the contract.
11: Ensure that compliance, quality and H&S standards are maintained in line with Company, MHRA and NHS requirements.
12: Develop long term partnerships through constructive and proactive engagement with clinicians, staff and management of both the hospital and the consortium.
Your Background - Regional Service Manager / Technical Operations Manager, Medical Device
To be considered for this excellent opportunity, you should be able to demonstrate the following:
1: Degree, HNC/D or equivalent in Medical Engineering (or acceptable alternative engineering discipline ie Electrical, Electronics, Biomed) with extensive post qualification work experience within an engineering environment.
2: An appropriate engineering background and with proven experience of managing a service operation preferably within a medical equipment or hospital environment.
3: Direct team management experience.
4: Experience in managing projects particularly those relating to installation and commissioning of equipment/facilities is also desirable
5: Basic commercial/financial awareness.
6: A proactive approach to service management.
7: A Team Player with good interpersonal skills.
8: Good communication skills both verbal and written, with the ability to deal with customers and staff at levels.
9: Professional, report writing skills.
10: A good degree of computer literacy and knowledge as it relates to Office software and bespoke service management packages
The Benefits - Regional Service Manager / Technical Operations Manager, Medical Device
In return for your endeavour, the successful applicant will benefit from 'first class' industry recognised training and comprehensive remuneration package, including a competitive basic salary, generous company car or car allowance scheme, contributory pension scheme, private health cover and a performance related bonus, with excellent opportunities for career progression.
This vacancy is being advertised by TRS Consulting (UK) Limited. The services advertised by TRS Consulting (UK) Limited are those of an employment agency and / or employment business