Technical Delivery Engineer / 3rd Line Support
Posted on Jan 18, 2019 by Networx
London / Manchester
Our client has an opportunity for a technically-astute individual to develop and maintain installation and configuration procedures. In this hybrid role, you will assist with ICT projects and provide 3rd line support to the Group. You'll be responsible for the architectural design and deployment to business systems, identifying enhancements and solutions and taking ownership of complex issues. You will work closely with 3rd party suppliers to deliver technical solutions and ensure Service Readiness documentation is completed and delivered to BAU once projects have been fulfilled.
With experience in delivering enterprise solutions, you will have excellent documentation and troubleshooting skills. You will have strong knowledge of Active Directory, VMWare and networking skills including TCP / IP, DNS, VPNs and SIP trunks. You will have experience with IP telephony including Gamma Horizon and will be accustomed to managing Cisco switches and video conferencing. Confident in your technical know-how, you will assist with testing and ideally have knowledge of project management methodologies.