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Change and Release Manager

The ECS Group Limited

Posted on Aug 28, 2022 by The ECS Group Limited

Portsmouth, Hampshire, United Kingdom
IT
Immediate Start
£40k - £45k Annual
Full-Time

Change & Release Manager
Hybrid working, Portsmouth office location
Permanent role
£40K-£45K

We are looking for a proven Change and Release Management professional who can support the Service Introduction Processes for IT Delivery.
You will support the Project Delivery in preparing new and changed services for implementation and effective handover in IT Service Operations.

Key Responsibilities:
*Receive, record, categorise and distribute Change Controls and arrange for authorisation or rejection within agreed timescales and at appropriate level of authority
*Manage and distribute the Forward Schedule of Change and ensure all parties receive the maximum period of notice of any down time
*Review all implemented RFCs to ensure that objectives have been met
*Act as the authority on Change for all IT Change
*Chair the Change Advisory Board Meeting
*Lead the Release Management process ensuring all releases are appropriately scheduled, tested and planned
*Ensure appropriate level of testing has been successfully completed to assure the release is fit for use
*Use appropriate tools to track all releases through the SDLC
*Ensure the correct resource is available and informed for all releases
*Create and distribute appropriate business and technical communications for all releases
*Generate and distribute release documentation
*Work with third party support teams to schedule requested and required releases into live environments
*Ensure early engagement with project teams for all small and medium sized projects to assist in planning for what is required to transition into the live environment
*Produce key artefacts as per the Service Introduction process such as Support Models, SLAs, OAT Test Plans, Training Analysis, Training Plans and Early Life Support Plans
*Manage service transition plans and status updates for activities and deliverables
*Provide single point of contact to the project for delivering service introduction activities

Experience:
*Experience within Service Transition
*ITIL qualified or other relevant industry standard or framework
*Proven experience/knowledge of ITIL process framework, in particular Change, Configuration and Release Management
*Experienced administrator of IT or Enterprise Service Management Toolsets
*Experience with Jira and Confluence advantageous
*A Technical/IT background with a good all round knowledge of IT Services and technologies
*Technical Governance experience

ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.

Reference: 1713670743

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