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Service Desk Manager - Hybrid Working

Proactive Appointments

Posted on Aug 28, 2022 by Proactive Appointments

Stafford, Staffordshire, United Kingdom
IT
Immediate Start
£55k - £60k Annual
Full-Time

Service Desk Manager - Hybrid Working

Our client urgently requires an experienced Service Desk Manager, to join their team on a permanent basis. You will lead a team of Service Desk Analysts across multiple locations, including mentoring the team, onboarding new team members as well as developing the current team.

You will be rewarded with an excellent salary, as well as a brilliant benefits package including a 10% bonus, annual leave, pension scheme, hybrid working (2-3 days onsite per week) and many, many more perks!

Service Desk Manager - Hybrid Working - Key Skills:

  • Proven experience in a busy customer focused environment
  • Ability to work under pressure to tight deadlines
  • Excellent communication skills with strong Customer Focused Mindset
  • Any knowledge and experience of Warehouse or Transport Management Systems
  • Analysing reports to ensure that the monitoring of incidents are escalated, resolve and incident closed in a timely manner
  • Excellent telephone manner with proven ability in customer service techniques
  • Policy & procedural control checks such as auditing starters/leavers process, asset registering and management
  • Team Management: holiday, expenses and absence management duties, including disciplinary/grievance resolution and yearly performance reviews
  • Team mentoring and leadership - training and shaping the team to strive for excellence
  • On boarding of new team members and encouraging the development of existing team members
  • Providing an escalation path for the business for issues/queries
  • Managing the allocation, prioritisation and progression of tasks

Service Desk Manager - Hybrid Working

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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Reference: 1713665896

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