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Application Support Analyst (Dynamics)

DGH Recruitment Ltd.

Posted on Aug 28, 2022 by DGH Recruitment Ltd.

City, London, United Kingdom
IT
Immediate Start
£30k - £35k Annual
Full-Time

Application Support Analyst (Dynamics)

An exciting new opportunity has become available for a Application Support Analyst (Dynamics) to come on board working for a leading real estate firm based in London on a permanent basis.

The Role & Key Responsibilities:

Taking the day-to-day support responsibility for both in-house and third party applications in use.
To install, configure, maintain, update and support these applications.
Promote their use within the business and ensure they are being utilised to their fullest.
Act as an immediate source of reference and support for the Service Desk and Technical Support teams, sharing knowledge and promoting collaboration where possible. During busy periods, bolstering the existing Service Desk team by providing additional telephone support.
Perform all possible checks and investigations and update incident logs appropriately in order to minimise time spent by those teams resolving these problems.
Adherence to and the promotion of IT Service Management best practice, through the ITIL framework.
Representing applications and systems through all stages of the IT Service Management life cycle.

Desired technical experience:

Exposure to supporting enterprise application within a large organisation
Microsoft Windows 10 Operating Systems
Microsoft SQL Server
Microsoft Administration Suite - Azure/365 and Exchange Admin Centers
Microsoft Office 2013/2016 and Office 365 application suites
Microsoft Dynamics CRM
Microsoft Dynamics AX 2012
Microsoft Dynamics O365
Citrix Application configuration and troubleshooting
ServiceNow

Qualifications - ITIL V4.0 foundation preferable

Application Support Analyst (Dynamics)

In accordance with the Employment Agencies and Employment Businesses Regulations 2003, this position is advertised based upon DGH Recruitment Limited having first sought approval of its client to find candidates for this position.

DGH Recruitment Limited acts as both an Employment Agency and Employment Business

Reference: 1713605002

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