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Infrastructure Engineer

I.T. Alliance N.I. Ltd

Posted on Aug 28, 2022 by I.T. Alliance N.I. Ltd

Sheffield, Yorkshire, United Kingdom
Immediate Start
£34k - £38k Annual

Infrastructure Engineer

Place of work: Sheffield - hybrid (1-2 days per week required on site in City Centre based office)

Duration: Permanent

Hours of work: Monday to Friday - office hours

Auxilion is a leading provider of IT outsourcing and IT managed service solutions for global IT service providers. The RMM team in Sheffield is the escalation for Auxilion level 2/3 support and remote monitoring and management of client infrastructure. This position will be based full time in our City Centre based office in Sheffield.

The team is comprised of a number of day based engineers and a team of engineers working shift providing 24*7*365 support.

This position is to join the team of day based engineers and deliver best of breed support to our enterprise customers.

The team is comprised of 6 service desk engineer working shift providing 24x7 support. The team is comprised of both level 1 and Level 2 engineers

What will you be doing:

This role involves the following:

  • Working in a support environment the RMM Engineer focuses on continuous operation of the various customer estates, many of them running in a high availability environment.
  • Incident resolution and monitoring of the supported estate through a number of key monitoring (RMM) tools
  • Ensure user tickets and monitoring alerts are handled per pre-defined SLA's for response time, updates and closure
  • Respond to requests via monitoring tools, email requests etc
  • Participates in availability, capacity and change management processes.
  • You will be expected to handle technical incidents and changes across the Windows server, Azure and VMware estates.
  • Perform troubleshooting on 3rd party application and web services where required.

What skills will you have:

Technical Competencies:

Working and support knowledge of the following:

  • Prior experience in a Network Operations Center/Service Desk Environment
  • Good problem-solving skills
  • Excellent communication skills (Communication to customers verbal and written is mandatory)
  • 2 or more years' Experience with Windows Server

Essential Skills:

  • Core Infrastructure - Active Directory, Exchange
  • Virtualisation - VMWare, Hyper-V, Azure
  • O365
  • Server Architecture (Blades & Servers)

Desirable Skills:

  • Microsoft Teams, Skype and SQL
  • PowerShell Scripting
  • Presentation Virtualisation - CITRIX, RDS
  • Management - System Centre Suite (SCCM, SCOM, SCVMM)
  • Backup & Archiving - CommVault, Veeam
  • Microsoft Office365 and Cloud offerings (Azure, AWS)

Business Competencies:

  • Good communication and teamwork skills and interpersonal skills are key.
  • Third level qualification would be desirable but not essential.
  • Commitment to learning and development of creative support

Our Company Auxilion - About Us

Work matters. It's where we spend a third of our lives. At Auxilion we strive to be a great place to work, with career opportunities and development of people in our DNA. Our competitive advantage is how we manage the Customer Relationship journey. Our people have a passion for their work, our culture and our values. Whether your focus is technical, sales, finance. or anything in-between, our roles aim to provide each person with meaningful impact and plenty of space to grow

Reference: 1713604935

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