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Service Desk Analyst

Proactive Appointments

Posted on Aug 27, 2022 by Proactive Appointments

Maidstone, Kent, United Kingdom
IT
Immediate Start
Daily Salary
Contract/Project

Service Desk Analyst

Our client is looking for an Service Desk Analyst required for busy IT Support Desk. General duties include Logging, co-ordinating and allocating Service Desk incidents and requests received via the service portal or phone.

* £125 per day.

* On site - 5 days per week.

* Start - Immediate.

Skills & Experience

  • Excellent Customer Service Skills
  • 1st Line Support experience would be advantageous
  • Calm, confident telephone manner
  • Excellent listening and questioning skills
  • Excellent interpersonal skills
  • Ability to handle support enquiries (on the telephone, in writing and in person) from internal and external stakeholders
  • Ability to work under pressure and to priorities issues
  • Be computer literate and adaptable in using different software
  • Time management and able to work on own initiative
  • Attention to detail

Key words: 1st Line | Service Desk | | First Line | Helpdesk | Customer Service | IT Support

Due to the volume of applications received for positions, it will not be possible to respond to all applications and only applicants who are considered suitable for interview will be contacted.

Proactive Appointments Limited operates as an employment agency and employment business and is an equal opportunities organisation

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Reference: 1713457028

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