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Infrastructure Service Manager

Fruition IT Resources Limited

Posted on Aug 27, 2022 by Fruition IT Resources Limited

York, Yorkshire, United Kingdom
IT
Immediate Start
£41k - £51k Annual
Full-Time

Infrastructure Service Manager

York - Hybrid 1 Day p/w office based

£51,000 per annum (12 Month Fixed-term contract)

A great opportunity has arisen for a Infrastructure Manager with a well-established organisation. You will be expected to deliver high performance, service, and reliability to the business. You will be reporting to the Service Management and Change team lead.

The Infrastructure Manager will ensure that the IT Services function proactively ensures that IT operational excellence is delivered to our stakeholders. They will be a strategic leader in their field and would be expected to drive data led decisions through enhancements in MI.

The role will strategically drive our service and change capability alongside our IT Service desk embedding excellence in our customer experience, being the face of service for the IT Services function. Your exposure may be national or international, but will involve working with high performing teams on key business projects ensuring that the IT service is robust, operational and agile.

As a business we are seeking an individual who can proactively deliver service, communicate across technical and non-technical teams and advocate ITIL methods suited to the Hiscox processes, manage major incident and problem management processes, and maintain minimal business disruption in the event of any service issues that may operationally impact the business.

Key Responsibilities

  • To be the SME for all escalations, incidents and problems within the live operational environment.
  • Comfortable taking the lead on all operational service issues.
  • Comfortable highlighting impact and risk to the business and leading Service Improvement Programs.
  • Accountable for resolving impact and risk accordingly.
  • Quantify and develop Continual Service Improvement opportunities.
  • Strong problem-solving abilities and capability of managing work in a time-pressured environment.
  • Drive the reduction of incidents through strong problem management capability.

They are looking for:

  • At least 3 year's experience working in IT Service Management or Relationship Management strategically leading and transforming teams
  • Strong problem resolution mindset and demonstrable skills, in defining and owning problems leading to root cause analysis and feeding into Service Improvement Plans.
  • Be ITIL accredited
  • Hands on experience of Major Incident, Problem Management, Change Enablement.
  • Previous work experience within a regulated and audited environment
  • Possess solid influencing and communication skills and the ability to manage suppliers/stakeholders effectively.
  • It would be beneficial to have technical knowledge and experience in some of the following areas: Service Now, Alemba, Remedy, Chelwell, DR, BCP, ITIL and SIAM procedures in an enterprise environment.

If you want to join their journey and be challenged in your role, this could be the opportunity for you!

Reference: 1713410019

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