This Job Vacancy has Expired!

1st Line IT Service Desk Agent

Project People

Posted on Aug 23, 2022 by Project People

Antrim, County Antrim, United Kingdom
IT
Immediate Start
Annual Salary
Contract/Project

Are you looking to start your IT career? Do you enjoy Customer Service? Can you diagnose and problem solve issues? Do you want to shape your world and change the way the world works? Do you want to collaborate and achieve together with committed people to provide 1st line support for one of our long-term partners?

We are looking for a Service Desk Agent to join and expand our 1st line teams based within our office in Belfast. Your role will be to provide first class customer service while problem solving and dealing with an array of queries and faults being raised by our customer.

You will be working on a busy and active service desk, answering phone calls, webchats and other forms of digital contacts, keeping to agreed SLA's and KPI's.

You will be supporting a key long-term partner as they go through a digital transformation with new and interesting services and technologies being constantly introduced as they continue to modernise and embrace new ways of working.

Your experience

  • Educated to GCSE grade or equivalent
  • Excellent Customer Service Skills.
  • Excellent problem-solving skills.
  • Excellent verbal and written communication skills with an attention to detail.
  • Ability to work as part of a team.
  • High degree of initiative and creativity.

Project People is acting as an Employment Business in relation to this vacancy.

Reference: 1710163016

Set up alerts to get notified of new vacancies.

Similar Jobs

1st Line IT Service Desk Agent

Wakefield, West Yorkshire, United Kingdom

Annual Salary

1st Line IT Service Desk Agent

Telford, Shropshire, United Kingdom

Annual Salary

1st Line IT Service Desk Agent

Wakefield, West Yorkshire, United Kingdom

Annual Salary

IT Service Desk Agent

Altrincham, Greater Manchester, United Kingdom

£20k - £24k Annual