This Job Vacancy has Expired!

Desktop Engineer

J & C Associates Ltd

Posted on Aug 23, 2022 by J & C Associates Ltd

Telford, Shropshire, United Kingdom
Immediate Start
Daily Salary

We are IT Recruitment Specialists partnered with a prestigious Global Consultancy who require a Desktop Engineer for one of their Public Sector Clients based with Telford.

  • IR35 - This role is Inside IR35.

Job Description:

  • Fault identification and resolution of incidents/requests within contracted SLA targets
  • Mobile solution support (Mobile Phones and Laptops)
  • Software and hardware installation
  • PC Configuration
  • Building Laptops & MacBooks
  • Assisting with Stores tasks when required
  • Creating and maintaining support documentation
  • When trained you will be expected to work on the Virtual Tech Table assisting end users with technical issues
  • Windows 10 and MacOS
  • Microsoft Office 2016 O365
  • Hardware - Desktops, Laptops and Printers
  • Cisco AnyConnect VPN, SCCM, Active Directory,
  • Various software products, applications, and services
  • WiFi Access Points and basic networking principles
  • Meeting room technology - Touchscreen TVs, OWL meeting room devices and Crestron Sound bars

Key Skills required:

  • Knowledge of Windows 10
  • Knowledge of Microsoft Office products (Outlook, Excel, Word, PowerPoint, MS Teams and OneDrive
  • Knowledge of Apple devices (MacBooks, iPads and MacOS)
  • Hardware Familiarity (Desktop, Laptop, Printers)
  • Knowledge of ServiceNow Management tools
  • Knowledge of Mobility Solutions
  • Previous experience in PC Hardware/Software support
  • Active Directory
  • Understanding of basic networking principles
  • MCSE Certification
  • Good Communication skills (verbal and written)
  • Customer service
  • Time Management
  • Organisation
  • Be able to work using our 7 shared values with peers, customers and clients (Honesty, Boldness, Trust, Freedom, Team Spirit, Modesty and Fun)
  • Able to perform under pressure and meet tight deadlines
  • Analytical and methodical approach to problem solving
  • Must be self-driven and have the ability to use initiative and tenacity to resolve issues
  • Able to work with minimum supervision

If you are interested in this position and would like to learn more, please send through your CV and we will get in touch with you as soon as possible. Please note, candidates are often Shortlisted within 48 hours.

Reference: 1710053566

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