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Entry Level Software Support Consultant

Posted on Aug 11, 2022 by Automated Business Designs

Chicago, IL 60601
IT
Immediate Start
Annual Salary
Full-Time

Automated Business Designs (ABD) is looking for a knowledgeable, self-driven person to join us in servicing the fast-paced, innovative world of staffing and recruiting through our cutting-edge technology platform. To support our all-in-one SaaS solution, we are seeking an individual who can investigate and troubleshoot customer needs while multi-tasking in a fast-paced environment.

We are looking for an individual who will take initiative and have instincts to exceed the limits. If you enjoy a fast-paced, hands-on environment along with a variety of challenging and stimulating projects, this position is for you.

Primary Job Responsibilities Include:
• Enhancing the user experience by communicating best practices and techniques in a timely manner
• Combine troubleshooting skills with a keen sense of organization to effectively manage projects on tight deadlines
• Provide technical support and guidance to customers via phone calls and emails
• Respond to customer requests via verbal and written communication
• Create and update user documentation and instructions
• Learn, educate, and test the software and enhancements
• Track and route requests while documenting resolutions
• Heavy phone, email, and video conference interaction

Desired Skills & Experience:
• Support a payroll and/or accounting software is preferred
• Preferred work experience or college level classes in any of the following fields: Accounting, Payroll, Staffing, Recruiting, VMS, ERP/Wholesale Distribution, or Software Support
• Bachelor's degree; preferably in Business, Data Analytics, or Accounting
• Superior customer-service, analytical skills, and attention to detail with exceptional communication skills: both written and verbal
• Strong troubleshooting skills, while thinking outside the box
• Self-motivated; must be able to successfully execute responsibilities independently
• Familiarity with Microsoft products, Teams, Virtual Video Tools (Zoom, Teams, GoToMeeting) CRM and/or web-based software
• Must be a fast learner and technology literate (social media, web sites, mobile apps)
• Chicago-based candidates preferred, ABD has no relocation policy

Benefits:
• Health Benefits - 100% paid by employer
• Paid Vacation, Sick Time, and Holidays
• Hybrid Work Model - 2 days in office, 3 remote
• Casual Dress code
• Snacks and treats in the office
• Birthday Celebrations
• Team Outings
• Building Amenities (Café, Gym, and covered Parking)

Company Description
The team at Automated Business Designs, Inc. is energetic and passionate about making strong, lasting connections with our clients. ABD's staffing software solutions are specifically geared to enhance the staffing process from beginning to end.

Automated Business Designs (ABD) is a Chicago-based company and has serviced the recruiting and staffing industry since 1982. ABD has been recognized as one of the Best & Brightest Companies to Work For in Chicago 7 years in a row and as one of the Best & Brightest Companies to Work For in the Nation 6 years in a row.

Reference: 1698047440

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