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IT Support

CV-Library

Posted on Aug 10, 2022 by CV-Library

Leitrim, Leitrim County, Ireland
IT
Immediate Start
£36.1k - £40.7k Annual
Full-Time
IT Support

If you want to work for a company that puts employees first and strives to make an enjoyable yet challenging work environment, this is the role for you. This company are looking for Support Engineers who have experience in SQL, Window, Security. Along with progression in your chosen field, this company also offers horizontal moves into development, security, devops etc

Key Responsibilities:

Identify, evaluate and prioritise customer's problems whilst formulating plans of resolution
Assist in identifying resolution gaps at the helpdesk and author knowledge base submissions accordingly
Provide in depth Root Cause Analysis to the helpdesk manager for all issues resolved
Assist is evaluating new services, processes and technologies introduced at the helpdesk
Escalate unresolved issues to implementation team programmers
Mentor junior colleaguesKey Requirements:

3+ years technical experience
Microsoft Office 365 Admin Centres, including Exchange, Sharepoint, Teams, Azure Active, SQL
Previous Application/Helpdesk Support Experience
Windows or Linux Operating Systems
Excellent communication skillsRemuneration:

Training Budgets
Pension
Flexible Working Conditions
Remote/Hybrid WorkingFor more information please contact Peter Raine Reperio Human Capital (phone number removed).

Reperio Human Capital acts as an Employment Agency and an Employment Business

Reference: 217335555

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