This Job Vacancy has Expired!

Desktop Support Engineer

CV-Library

Posted on Aug 10, 2022 by CV-Library

Gloucester, Gloucestershire, United Kingdom
IT
Immediate Start
£180 - £220 Annual
Full-Time
We are currently recruiting for Desktop Support Engineers for our client based in Gloucester on a 6 month contract. Carrying out 2nd Line Support for around 1000 users in a windows environment.

Key Duties

Provide 2nd line support to users and some 1st line to users over the phone / remotely
Troubleshoot and resolve queries relating to desktop operating systems and mobile devices
Repair hardware and peripherals
Provide technical expertise on project related queries
Take ownership of personal ticket ques and continue to support under current SLA's

Technical Experience

Excellent all-round knowledge of Windows Desktop Operating Systems, with recent support experience in Windows 7 and 10

Excellent support experience with mobile devices e.g. tablets and smartphones running iOS and Android OS

Working knowledge of current and legacy hardware platforms

Strong background in supporting latest Microsoft Office suite on Windows and Mac platforms with recent support.
Good Knowledge of TCP/IP and Network configuration at a Desktop OS level
Support of Active Directory and Exchange for troubleshooting, configuration and administration activities
Previous experience in the creation of technical support documentation
Knowledge of Service Management processes e.g. ITIL
Exposure to Infrastructure technologies – Server, Networks etc
Basic knowledge of LAN/WAN, TCP/IP Protocol, Citrix, routers and switches
Basic experience of Support/administration of Windows servers
Basic experience with Windows Server and associated architecture/services (Active Directory, Group Policy, server roles, DHCP, DNS, IIS)
Installation, configuration and troubleshooting of hardware and software Paying up to £220 per day via an umbrella company this role is based in Gloucester and is commutable from Cheltenham, Worcester, Bristol, Swindon, Birmingham and Stratford-upon-Avon

Please apply with an up to date version of your CV and for more information call Adam on (phone number removed)

Reference: 217324636

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