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Customer Support (FinTech)


Posted on Aug 6, 2022 by CV-Library

Henley in Arden, Warwickshire, United Kingdom
Immediate Start
£0 - £0 Annual
Customer Support (FinTech)

Remote/hybrid working:

Please note - this role is being advertised as a remote role, however, the employer has an office in Henley in Arden, Warwickshire and they are very open to hybrid working too.

So please apply if you live near to Henley in Arden or can commute there easily a couple of times a week.

New role at an exciting FinTech company

Use your communication skills to provide excellent customer service

Great starting salary of £19,000 - £22,000 plus private health insurance, hybrid working and share options

Are you an efficient communicator? Are you interested in a career in customer support?

We’re looking for a motivated problem solver for a new customer support role with an award-winning FinTech business. This company specialises in client portals and apps for the wealth management sector, but they need YOU to provide excellent customer support.

If you have excellent verbal and written skills and a passion to provide top-notch customer service, this is your chance!

Customer Support (FinTech) overview:

You will use your knowledge and expertise to answer and solve queries from clients on the telephone and through the service desk. You will need to record details of each interaction, categorising and prioritising incidents and aim to resolve issues during the first interaction where possible. You will take ownership of issues, escalating to senior team members when necessary. As you get more confident with the software applications, you would ideally deliver online training to clients.

Where you end up in the business is up to you. The support desk is an academy of talent and this company is looking for great people who can grow with the business.

This role is a hybrid position - 2 days a week in the office and 3 days from home.

Customer Support (FinTech) responsibilities:

Offer support and solutions to customers

Stay up-to-date on new products, services, and policies

Collect and report customer feedback

Customer Support (FinTech) must-haves:

Excellent customer service experience

Effective communication skills - verbal and written

Initiative and tenacity in problem solving

Customer Support (FinTech) benefits:

A great salary between £(phone number removed)

Private health insurance

Share options

Flexible working - 3 days from home, 2 days from office

If you’re an enthusiastic problem solver looking to jumpstart your customer support career - apply to this Customer Support Advisor role today!

Equal opportunity employer

DigitalGrads is committed to being an equal opportunity employer. All qualified applicants will receive consideration regardless of age, gender, ethnicity, sexual orientation, faith, disability or other. We are continually finding ways to improve the way we work, and regularly review our internal recruitment practises

Reference: 216785652

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