Sales Manager

Posted on Aug 6, 2022 by Massage Envy

Omaha, NE
Sales
Immediate Start
Annual Salary
Full-Time
Overview:

At Massage Envy Legacy, we are looking for a goal-oriented, professional and confident individual, with customer service and sales experience to oversee our front desk sales team. Work in an environment that is centered on health and wellness. Massage Envy offers massage and stretch services, as well as healthy skin facials, chemical peels, microderm infusion treatments, and other skin care services as part of a total body care program.



 



The Sales Manager will be responsible for hiring, scheduling, training, coaching, performance evaluations, and staff and customer confilct resolution. The ability to maintain strong sales performance through training, development and continual coaching of staff is essential for this position. 



 



 



Compensation & Benefits:



Salary + Bonus plan, commensurate with experience



Major Medical, Dental, Vision, Life, Disability & Elective Insurances available



Retirement Plan with Employer Match



Paid Vacation & Sick Time



Free massages/facials each month



Discount on additional massages



50% discount on retail products



 



The Sales Team's essential responsibilities revolve around informing clients of the benefits of our Total Body care services and the retail to support these services at home, and providing excellent customer service. 



Greeting members and guests upon arrival.



Meeting with customers to gain an understanding of their massage and skin care needs



Staying updated on retail products and promotions.



Presenting information on our massage, stretch and skin care services, as well as supporting retail products.



Achieving sales goals.



Answering phone calls.



Setting appointments and checking members and guests in and out for their sessions.



Keeping management apprised of member concerns and following manager’s policies, procedures and direction.



Accepting constructive criticism in a positive manner and using it as a learning tool.



Upholding the Massage Envy brand’s core values of optimism, gratitude, excellence, consistency and empathy.



Recognizing and supporting team goals and creating and maintaining positive relationships with team members.



What We'll Accomplish Together:

As a team, we're committed to delivering an excellent experience every time and growing our member base to help more people on their wellness journey. Your role in our mission is understanding our guests' needs for total body care and showing them how becoming a member of Massage Envy can meet those needs. In addition:



 



Providing outstanding customer service by greeting clients upon arrival, scheduling services, answering phone calls, addressing questions and concerns, protecting client confidentiality, and maintaining a safe and therapeutic environment for everyone in our location.



Promoting the value of total body care by educating clients on new and expanded services, presenting the Massage Envy Wellness Program, booking clients for future services, and encouraging home-care retail purchases based on service provider recommendations.



Driving member retention through outreach via phone and email to current members.



Upholding the Massage Envy core values of optimism, gratitude, excellence, consistency and empathy.



Protecting our workplace culture by recognizing and supporting team goals and building positive relationships with team members.



What it Takes to Succeed:

We only succeed together, so we're looking for people with the passion and experience to be amazing. Those who thrive in this role are:



 



Confident, friendly individuals who aren't afraid to take the lead in connecting clients to memberships, services, and retail products to support the mission of total body care. 



People of integrity ready to champion the well-being of members, guests, and team members.



Have solid math and computer skills, confidence handling cash, and a high school diploma or equivalent.



A master of customer service who makes everyone they interact with feel valued and supported, whether in person or on the phone. 



Have the ability to think critically, juggle multiple tasks, and set priorities.



Great teammates who can work well with other in a fun and fast-paced environment.



Supporters of total body care



 



We Believe Our Differences Make Us Better



 



 



 



 



*Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.



 


Reference: 75773958

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