This Job Vacancy has Expired!

Network Engineer

CV-Library

Posted on Aug 5, 2022 by CV-Library

Poole, Dorset, United Kingdom
IT
Immediate Start
£28k - £36k Annual
Full-Time
Network Desk Engineer

Salary: Up to £36k plus attractive benefits!

Location: Poole, Dorset (Hybrid)

Connect-IT Recruitment is partnered with the UK's fastest-growing supplier of software technology and hardware equipment to the world's customers including Coca-Cola, Eddie Stobart, Morrison's, Jaguar Landrover, and JD Sports amongst many others.

This is a support position which calls for the ability to articulate solutions clearly and confidently to end users. A degree of technical knowledge across a broad range of technologies and products including LAN, WAN and WLAN, firewalls and Microsoft technologies would be beneficial.

Training and continual development will be offered to the right candidate.

Main Responsibilities

* Dealing with tickets in a professional, courteous manner over the phone and via email

* Taking ownership of faults and managing them in a logical and methodical manner

* Correctly logging incidents and faults, categorising and prioritising them in line with team procedures

* Conducting full and through diagnostics with end users to enable first point of contact fault resolution

* Ensuring all faults are progressed & cleared within SLA – escalating to other internal and external teams as appropriate

* Maintain and develop own knowledge and skills to assist with first time fault resolution

Essential Skills & Experience

* Minimum 2 years’ experience in a service / help desk environment

* Must be able to demonstrate a customer first approach to support confidently and professionally

* Natural aptitude for trouble shooting & problem solving

* Highly organised and able to work on own initiative to complete the range of tasks required

Technical Knowledge

Qualifications such as the following are advantageous but not essential as training will be provided.

* Cisco certified network associate (CCNA)

* Microsoft certified solutions associate (MCSA)

* Certified Wireless Network Administrator (CWNA)

Reference: 217291586

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