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Network Support Engineer

CV-Library

Posted on Aug 5, 2022 by CV-Library

Upper Stratton, Wiltshire, United Kingdom
IT
Immediate Start
£44k - £47k Annual
Full-Time
Network Support Engineer

Network Support Engineer required on a permanent basis for a well-established SME based in Wiltshire. As a Network Support Engineer, you will be responsible for providing a full range of services across Cisco Networking and Infrastructure. This is a great opportunity for somebody to expand their existing skill set / knowledge. As a Network Support Engineer, you can expect to receive the following remuneration:

Competitive Basic Salary
Car Allowance of £3,600
On call allowance of £2,500
Annual Bonus of up to 7.5%
25 Days Holiday + Bank Holidays
Pension Scheme (5% Matched)
Gym Membership
Flexible Working (WFH 4 days per week)
Private Medical CoverAs a Network Support Engineer, your day-to-day responsibilities will include but will not be limited to:

Work as part as a single point of contact for all customer requests (incident and service request) via telephone, emails and ITSM system
Take ownership of Incidents and Service Requests through to resolution, ensuring that tickets which cannot be resolved at the Support Desk are escalated as required
Troubleshoot desktop, network, and system problems, diagnose, and solve hardware/software Incidents/problems in line with the agreed SLA’s
To follow up on ticket status on behalf of the user and communicate progress promptly
Establishing a good working relationship with third party suppliers
Install, configure, maintain, and support network infrastructure
Configuring and troubleshooting network connections in a Wireless, LAN, WAN environments
Network monitoring and maintenance to agreed service levels for customers infrastructure using the company’s monitoring tools
Contribute to the knowledgebase and assist in keeping documentation up to date following all agreed processes and procedures
Perform Security Advisory review tasks for customers providing detailed analysis of possible version upgrades and for existing customer equipment.
Contribute and assist with database of customer passwords and credentials using updated policies.To apply for the Network Support Engineer, you must possess the following skills / experience:

Strives to exceed customer expectations
Analytical and Logical approach with ability to multi-task
Experience of a Service Desk Environment
Knowledge of supporting Network and Security devices or equivalent experience
Good interpersonal skills with a desire to give excellent, proactive, customer service
Good spoken and written English, Well organised and attention to detail
Willingness to travel to other sites across the UK, and use own initiative
Active team player, with flexible working attitude and provide out of hours support on an on-call rota
CCNA certification would be ideal.If you meet the criteria above and are interested in applying for the Network Support Engineer vacancy, please apply today for immediate consideration.

If you are interested please apply ASAP. The People Network is an employment agency and will respond to all applicants within three - five working days. If you do not hear within these timescales please feel free to get in touch

Reference: 217291400

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