This Job Vacancy has Expired!

IT Service desk team leader

CV-Library

Posted on Aug 4, 2022 by CV-Library

London, United Kingdom
IT
Immediate Start
£200 - £220 Daily
Contract/Project
Our client, a well known organisation based in Central London are actively seeking an experienced Service Desk Team Leader to join the team on a contract basis.
Required onsite one day per week (next to Moorgate station)
The IT Service Desk Team Leader will supervise the day-to-day operations of the Service desk in conjunction with the Service Delivery Manager, ensuring customers receive the highest standard of customer service and that SLA's/ KPI's are met in line with agreed working practices. To identify and specify improvements within the Service Desk ensuring high standards are maintained.
* Good working knowledge of ITIL
* Good working knowledge of a service orientated Service desk
* Good working knowledge of Citrix Xendesktop
* Good working knowledge of VOIP telephony
* Customer focused, with a clear understanding of delivering great customer service
* Ideally, previous experience working on and managing an IT service desk

Reference: 217282129

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