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Project / Implementations Director - £50k - £80k - Bournemouth

Posted on Dec 13, 2018 by Bond Williams

Bournemouth, Dorset United Kingdom
Consultancy
Immediate Start
£80k - £80k Annual
Full-Time

Project / Implementations Director required to join our client, a specialist company based in the Bournemouth area. The ideal candidate will come from a technology or services background and have strong customer relation skills as well as project management. You should also be "tech savvy". You will be going to see major corporate clients as well as managing a team and being involved in project management.

Duties:

  • Overall responsibility and ownership for end to end customer satisfaction.
  • Successfully managing the implementation, onboarding and roll out of all new clients.
  • Ensuring customers are fully trained on how to use the product to give the best chance of success.
  • Managing day to day customer support function.
  • Actively improve business processes.
  • Take lead on any customer dissatisfaction, including face to face customer engagement.
  • Ensure high level of retention.
  • Highlighting possible business development / revenue growth opportunities to the business development team to follow up.
  • Line manage the Customer Care team.
  • KPI reporting.
  • Ensure delivery according to project timelines and contractual obligations.
  • Responsible for all client facing onboarding documentation and training materials.
  • Be able to manage multiple implementations concurrently.

Experience Required:

  • Must take ownership and be a self starter.
  • Experience in delivering technology based solutions.
  • Excellent communicator, able to adapt level of complexity based on audience.
  • Experience in a senior customer service and project management role.
  • Strong project management skills, with prior experience of delivering multiple, complex solutions.
  • Experience of line managing a team.

If you are interested in the Project / Implementations Director role or would like more information please submit your CV.

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

Reference: 599117845

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