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Customer Success Associate

Posted on Dec 13, 2018 by Hireology

Chicago, IL 60601
Design & Creative
Immediate Start
Annual Salary
Full-Time
Hireology s technology empowers businesses to build great teams. Over the last eight years, we ve grown from a startup to a market-leading organization with over 175 team members, and we ve created an award-winning culture that makes this company an amazing place to work.It s with that in mind that Hireology is looking to add a member to the Customer Success team. The Customer Success Associate will work alongside a team of Associates to provide both proactive and reactive support to our customer base. This individual will not own a book of customers but, instead, will share responsibility for providing strategic support to our customer base along with his/her team. Ultimately this individual will be tasked with helping our customers effectively utilize the Hireology platform/process which, by result, will lead to better hiring decisions.As a Customer Success Associate you will be responsible for:*Proactively reaching out to customers (via phone and email) to provide suggestions on how to best utilize and optimize the Hireology platform for greatest business impact*Reactively responding to inbound customer support requests*Maintaining and growing revenue by creating meaningful value for the customer*Diagnosing potential barriers to renewal and working with customers to overcome these barriers*Improving usage and adoption through proactive and content-driven communication*Demonstrating commitment to our customer through the highest level of responsiveness*Constantly innovating: identify ways we can be consistently delighting our customersSo what kind of person are we looking for in this role? We have a pretty unique culture here at Hireology, and the person who will be successful in this role will be:*Results-Driven: Must have a proven record of driving results in high-growth companies and must have an inner drive to succeed*Customer-Oriented: A successful Customer Success Associate has outstanding customer relationship capabilities, interpersonal and communication skills*Task-Driven: A successful Customer Success Associate will enjoy working off a to-do list and will be motivated to complete tasks on timeQualifications:Okay, we ve laid out what the job is - now are you qualified? Below are the minimum qualifications we re looking for in a Customer Success Associate. Also, we want a chance to get to know who you are and why you applied, so please include a cover letter.*Strong written and oral communication skills. As a Customer Success Associate you ll be the voice of Hireology to our customer base; we want that voice to be professional, concise and thoughtful*A Bachelor's degree*A strong desire to succeed alongside a passion for delighting customers*Experience in sales, customer success or account management is preferredSo what can you expect after you apply? You will:*Take a brief true/false survey. Be sure to check your email after you apply.*Have a phone conversation with someone on our Recruiting team. This is a high-level conversation about you, but also a good opportunity for you to learn more about us.*Meet with our Customer Success Managers to discuss how your past experiences will enable you to be successful in this role. Be prepared to walk us through your sales experience with examples of how you have done it in the past. No homework or on-the-spot assignments. We just want to see how you would make an impact in this role.*Take a strategic critical thinking assessment that determines how we can develop you at Hireology.*Go over your career history and sales style with our Vice President of Customer Success. This will be an opportunity for us to get an idea of how you got to where you are, and if where you want to go lines up with where we are going.*Provide us with some references. We use our automated reference check system for this, so you just give us some names, they fill out a survey, and we are all set.
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Reference: 599012762