Head of Retail & Events

Posted on Dec 15, 2018 by Humphry Slocombe

San Francisco, CA 94199
Design & Creative
Immediate Start
Annual Salary
Full-Time

Named Top 5 Ice Cream in America by the Food Network, Humphry Slocombe is known for the best small batch, ultra-premium ice cream in the Bay Area. Our unusual and delicious flavors have gained us national and international press. With four stores in California, and a growing Wholesale business, we're looking for fun, career-focused people to join our growing team! Must love food!

  • Provide leadership for HS Retail by managing four stores (Ferry Building, Mission, Oakland, and Venice) and Events team while instilling a culture of pride, ownership, and love of ice cream. Five direct reports.
  • Develop and implement best in class retail and events operations
  • Develop and implement training and coaching protocols for consistently excellent service
  • Ensure clear flow of communication to and from leadership team

General Management

  • Manage Retail and Events teams · Ensure well-being of store and staff
  • Serve as liaison to Retail and Events teams for leadership
  • Manage P&Ls of stores and events Retail Operations
  • Establish roles and targets for each store, with measurable goals
  • Ensure best in class customer service at all stores
  • Maintain high level of cleanliness, food/product safety, and branding
  • Monitor sales and labor cost issues to maximize profitability without sacrificing customer service
  • Respond in a timely manner to all escalated customer service issues
  • Ensures stores maintain optimal inventory levels through internal order placement process
  • Identify ways to optimize store operations to increase revenue and profit

Events

  • Set annual calendar and Sales targets for Events
  • Develop and maintain relationships with key clients
  • Identify and execute strategic events that will further our brand goal
  • Maximize profit by better balancing paid vs. marketing events, growing existing client base, and pursuing larger scale clients People Management
  • Recruit and retain passionate ice cream ambassadors
  • Develop employees to stay and grow with the company - coach, mentor, empower
  • Train staff on:
    • Best in class customer service, crisis management and resolution
    • High standards of cleanliness, food/product safety, and branding requirements
    • Our product and our story o Regular and promotional specials
    • Maximizing speed of service

Requirements

  • 5+ years in restaurant or retail
  • Experience as a District Manager or managing multiple stores
  • Great at multi-tasking and high degree of professionalism - even under stressful situations
  • Be physically fit and able to safely life up to 25 lbs
  • Good knowledge of technology (tablets)

Reference: 599204259

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