Customer Service Agent
Posted on Dec 11, 2018 by Anonymous
Our client is looking for exceptional candidates to join the team and share the journey in building a world-class operation. They value candidates with strong academic achievements and/or expertise in their subject, along with a desire to thrive in a fast-paced entrepreneurial culture. Successful applicants will be able to demonstrate energy & passion in all that they do, motivation, curiosity and a can-do attitude.
As part of the Operations Team, they are looking to expand their Customer Services teams. This team are the first point of contact for customers, providing the help and support and offering word class customer experiences to all our customers and ensure we exceed their expectations.
You will be responsible for driving the customer journey by responding to customer enquiries, supporting requests of updates to information and working with the rest of the business to provide positive customers outcomes at every juncture. All interactions with customers are conducted with the highest standards and comply with regulatory requirements as well as working in an efficient, timely manner. Previous experience working in telephone-based customer services in a customer-facing role. You should have a professional and approachable telephone manner, be proactive and hardworking with excellent organisational skills.
This role works shifts: 9am-5pm one week, and 12-8pm the other, with one Saturday in 4 working 10am-6pm. But whilst you work hard you also have a fridge full of diet coke, a cupboard full of bagels & cereal, and a company lunch every Tuesday after tea and cakes. Extramural activities include early morning fitness sessions, a Monday night football team and a Tough Mudder team if you want to be active. They also offer a competitive salary, benefits, a bonus scheme, share options and 25 days paid leave.
If you are ambitious and looking for your next challenge within a company that offers growth, development and a true work hard, play hard environment, this could be the role for you! Please submit all applications through this advert or to Nicky
Selective Recruitment Solutions