Customer Service Manager
Posted on Dec 10, 2018 by Anonymous
As a Customer Service Manager, you will be responsible for the Management of a team of Customer Service Consultants, using effective people processes in order to give a world class Colleague experience. You will oversee all customer contact handling within the department, acting as a point of escalation for any issues that customers experience. Maintain accurate records of customer contact using the complaints system and regularly review outstanding issues that require resolution in line with the Company's customer complaints procedure.
Why work for us?
Unlike your conventional motor retail dealerships, you can feel the buzz and excitement as soon as you step through our doors. With a busy pace, fantastic earning potential and loads of support this is really the place to be.
Our mission is to "Provide a World Class Colleague and Customer Experience."
As part of the world class colleague experience we offer first class training, career progression and superb benefits such as a generous holiday allowance, along with a company pension scheme, employee engage benefits such as high street discount scheme, cycle to work scheme, discounted cinema tickets, discounted gym memberships among others.
Who we are
The Car People aims to be the employer of choice within the motor retail industry. We put a lot of time and effort into finding and nurturing the very best candidates for every job, recognising and rewarding your achievements and supporting your personal development.
As part of the Sytner Used Car Supermarket Group, our Purpose is to "Lead the Evolution of the Automotive Marketplace." This enables us to set the standard by which all other motor dealerships and car supermarkets are measured. The group has 9 huge retail stores, 7,000 cars in stock and great ambition for continued innovation and success.
Qualifications, skills or experience required
- Previous experience of managing a team
-Ideally have knowledge of legislation in relation to the selling of used vehicles
Bagnall Hopkins Recruitment
Adecco UK Limited