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Customer Service Advisor - Salary £7.98 p.h. - Southampton

Posted on Dec 14, 2018 by Anonymous

Southampton, Hampshire United Kingdom
Call Center & Customer Service
Immediate Start
£7.98 - £7.98 Hourly
Job Description: Temporary CSC Service Adviser

Project Detail:

Customer Service Adviser required to support the Customer Services Team. We are looking for someone to provide information to external customers regarding all aspects of the products and services to address specific customer requests. Reporting into the Customer Services Manager, you will be responding to general customer queries over email.

Description of Project Requirements, Tasks & Deliverables:

* Responds to consumer customers via email
* Assist consumer customers in using the mobile apps and online service
* Owns and resolves customer requests to achieve service standards in support of customer service goals
* Adheres to and contributes towards improving business processes to achieve a consistent level of service provided to external customers to maintain Corporate Brand image
* Updates business systems with relevant information to enable monitoring, tracking and analysis of customer data to drive service improvements


* Experience of providing high levels of customer service
* Experience of taking ownership of queries and resolving these successfully
* Experience of corresponding with customers over email
* Experience using computer systems to input customer data (CRM)
* Excellent organisational skills and attention to detail

Bond Williams Professional Recruitment are an equal opportunity employer and operate as an Employment Business and Recruitment Agency

Reference: 599435507