Customer Service Administrator

Posted on Dec 12, 2018 by Anonymous

Wokingham, Berkshire United Kingdom
Call Center & Customer Service
Immediate Start
£15k - £17k Annual
Full-Time
iRecruit Partners are currently working with a company based in Wokingham who are looking for a Customer Service Administrator to join their rapidly expanding team. You will be providing high quality telephone and administrative services in an efficient, friendly and professional manner. You will also be liaising with customers and medical examiners (nurses and doctors) to facilitate swift medical examination appointments.

MAIN RESPONSIBILITIES:

* Making and receiving calls to and from clients, medical professionals and insurance companies

* Outbound calls to medical examiners chasing for progress updates and facilitating appointment booking

* Providing quality administrative support with good attention to detail

* Assisting both clients and insurers via the telephone; email; system

* To achieve targets in the timeframe set to ensure all cases are processes as per the Service Level Agreements

* Case management

* Making and receiving of calls to and from medical professionals, insurance companies and customers

* Booking of appointments for Doctors and Nurses

* Processing email and post queries received into the team as required

* Completing all general administration duties required

* Ensuring all new instructions are entered on the system accurately

* Chasing of reports via telephone, fax and letter

* Assisting both clients and insurers with telephonic and mail queries

* Ensuring Service Level Agreements are maintained on a daily basis

* Maintaining accurate data records, using Microsoft Office and in-house systems

* Booking appointments using an in-house booking system

* Filing, faxing and sending out written correspondence

REQUIRED SKILLS AND EXPERIENCE:

* Customer Service experience coupled with an ability to prioritise tasks

* Well-developed communication skills with a clear, professional and polite telephone manner

* Good literacy skills and Effective time management

* Clear, professional and polite telephone manner, Proven ability to work to deadlines

* PC literate with good typing skills; experience with Word, Excel and Outlook

* Good written and verbal communications skills are required

* An ability to self-manage own workload is essential

* An ability to take day to day decisions is required, referring nonstandard matters to senior staff for direction

* An ability to manage a varied portfolio is essential

* Flexibility will be essential to support the changing needs of the business

* The post holder will be expected to demonstrate creativity in their approach to designing and improving administrative processes

* Opportunities to improve services and reduce costs must be sought at all times

Reference: 599435505

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