Customer Service Advisor (Automotive)

Posted on Dec 18, 2018 by Anonymous

Whitgreave, Staffordshire United Kingdom
Call Center & Customer Service
Immediate Start
£20.2k - £22.2k Annual
Full-Time
Team Support Midlands are pleased to be recruiting on behalf of their client who have relocated to Stafford for an experienced Service Advisor within the automotive sector.

Hours: From January 2019 you will go on to the shift which is 6am - 6pm 4 days on 4 days off on a rota basis.

Salary: £20,210 - £22,100 DOE

Benefits: £6k per annum guaranteed bonus plus commission

Role: This role will support the day to day operations of the Mechanics and the clients.

Duties: Answer all incoming calls from external and internal sources

Receive, process and update requests from customers, internal personal and suppliers via phone, email, website etc.

Manage the service diary to ensure all bookings can be completed in a timely manner

Be proactive in ensuring that all requests are completed within a reasonable timeframe and that the correct processes have been adhered to

Close down reactive requests that have been completed by the internal resources

Carry out all related administration tasks e.g. booking jobs onto the system, raising invoices and updating the clients account to ensure all information is accurate at all times

Experience: Previous Automotive experience would be advantageous

Excellent communication skills both verbal and written are essential

Excellent computer skills particularly Word, Excel and Outlook

Immediate start available

Please click to apply or call Laura Pritchard on (Apply online only) for more information

Reference: 599435498

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