Customer Service Representative

Posted on Dec 15, 2018 by Bates Trucking Company

Bladensburg, MD 20710
Call Center & Customer Service
Immediate Start
Annual Salary
Full-Time
Job Description: Customer Service Rep / Billing Specialist Job Description: One of the areas leading solid waste and recycling services companies is seeking an experienced Customer Service/Billing Representative for its Operations Department located in Bladensburg, MD. The Customer Service Rep will be responsible for acting as a liaison between customers and companies. Assists with complaints, orders, errors, account questions, billing, cancellations, and other queries. Primary Responsibilities: Greet customers warmly, meeting their needs to achieve customer satisfaction. Resolve customer grievances via phone, email, mail, or social media. Manage A/P and A/R duties Prepare monthly and/or quarterly customer billings. Act as the company gatekeeper. Work with Customer Service Supervisor to ensure proper customer service is being delivered. Benefits: Competitive Salary and Benefits Health/Dental/Vision Insurance 401k Disability Voluntary benefits Paid vacation and holidays Paid sick leave Qualifications: High school diploma required Proven customer support experience Previous experience with billing/collections-related duties Strong phone contact handling skills and active listening Familiarity with CRM systems and practices Customer orientation and ability to adapt/respond to different types of characters Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively Excellent team player Please apply online below. About Us: Bates Trucking and Trash Removal, Inc. is one of the oldest and most prominent solid waste & recycling companies in the Maryland, DC, Virginia area, and we are proud of the opportunities we provide our drivers, mechanics, helpers and staff. For more than 50 years, it's been our mission to protect the environment of our neighborhoods and businesses. In addition to providing safe, efficient trash and garbage disposal, we also offer a full complement of environmentally-friendly recycling services. Bates Trucking Services is an equal opportunity employer. We make all employment decisions without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by applicable law. Date posted: 11/30/2018

Reference: 599419168

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