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Product Feedback Analyst

Posted on Dec 9, 2018 by Apple

Sacramento, CA 94203
Call Center & Customer Service
Immediate Start
Annual Salary
Full-Time

Product Feedback Analyst

Sacramento, California, United States

Software and Services

Summary

Posted: Dec 4, 2018

Weekly Hours: 40

Role Number:

Apple is a place where extraordinary people gather to do their best work. Together we create products and experiences people once couldn't have inspired and now can't imagine living without. If you're excited by the idea of making a real impact and joining a team where we pride ourselves in being one of the most diverse and inclusive companies in the world, a career with Apple might be your dream job... Just be prepared to dream big. Exciting, right? If you wish to contribute to improving our products, read on to learn how you can help us deliver. The AppleCare Engineering and Software & Services group is looking for an analyst to identify trends within our products and services. In this role, you will review specific issues driving customer contact and determine how best to aggregate the data and insights into reporting for our Contact Center Management and AppleCare Engineering teams. A successful Product Feedback Analyst will be highly detail oriented, and able to use critical thinking to resolve issues and find solutions within iOS, macOS, iCloud, and Apple branded applications. You are an excellent teammate and enjoy finding solutions to problems. This position can be located on site in Elk Grove, CA or Austin, TX

Key Qualifications

  • You will have a minimum of 2+ years of experience in a technical support role in a contact center environment
  • You have a proven technical background in iOS, macOS and related technologies
  • Expert skills creating reports in Excel and developing presentations in Keynote
  • Strong interpersonal skills
  • Exceptional time management and organization skills
  • Ability to travel as needed

Description

In this role, your responsibilities will include: Analyze data to create ad hoc reports on different products Review data for technical accuracy and consistency Craft and present reports to AppleCare Engineering Recommend improvements to the contact center on improving data quality

Education & Experience

Typically requires BS degree (Computer Science or Engineering preferred, or equivalent experience

Additional Requirements



Reference: 599333009