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Patient Services Manager 1

Posted on Dec 10, 2018 by Sodexo

Worcester, MA 01601
Travel & Tourism
Immediate Start
Annual Salary
Full-Time

Unit Description




Sodexo is seeking a Food Service Manager to oversee the Patient Services staff and tray line in Worcester, MA. UMassMemorial Medical Center University Campus is part of a 4 hospital system. The system Comprised of Leominster, Hahamann, Memorial, and University campus. (Hahamann, Memorial, and University are considered the medical center) In addition Sodexo operates two coffee kiosks at the University campus.




Responsible for complying to standards of operation as per Sodexo, JCAHO, State Department of Health, and OSHA. Seeking candidates with previous patient meal experience, nutritional analysis experience, knowledge of the Health Touch program, computer literacy, and experience with Press Ganey, as well as excellent leadership, communication and customer service skills.




The staff at the Medical Center work under a collective barging agreement, a manager with previous experience is preferred but not necessary. The University campus services 300+ meals three times a day, not including outpatient, and numerous clinics. We currently operate Sodexo EFY patient dining program for meal service.




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Position Summary


Provides direction for patient meal services at patient care units to ensure customer satisfaction and retention for the Company.
Key Duties
- Directs daily operations of patient meal services at patient care units to ensure employees have appropriate equipment, inventory and resources to perform their jobs and meet goals and deadlines.


- Supervises day-today work activities by delegating authority, assigning, scheduling, and prioritizing activities and monitoring operating standards.


- Establishes operating standards, implements quality improvements and communicates them to employees.


- Performs audits and prepares reports









Qualifications & Requirements


Basic Education Requirement - Associate's Degree



Sodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.


Reference: 599318148