Sr Analyst, Business Process
Posted on Dec 9, 2018 by T-Mobile
Job Description: Analyses, designs, develops and implements standard operating procedures to support the client in meeting strategic business goals. Drives operational excellence by strategizing and developing day-to-day operational tactics that deliver tactical simplification to the department. Responsible for developing, reengineering, improving and maintaining standard operating procedures. Provides operational expertise to the rest of the Enterprise; represent the department at Enterprise level, and drives solutions that positively impact the department's ability to support the client.The Sr Business Process Analyst is responsible for analyzing system impacts of competing enhancement and project deliveries, product and offer delivery, and advanced web production configuration of ecommerce site for Mid-Market and Enterprise business customers.
Responsibilities: Enterprise Core Competencies.Requires competency in customer focus, change & innovation, strategic thinking, relationship building & influencing, talent management, results focus and inspirational leadership. Essential Functions Lead the identification, analysis, prioritization, documentation and implementation of consistent key policy and procedure improvements, standard operating procedures, tools and methods that are repeatable and sustainable. Solves complex, multi-faceted problems facing day-to-day operations; deliver simplified solutions that allow the department to seamlessly provide customer service excellence. Proactively identify potential issues as a departmental expert and collaborate with cross-functional partners to mitigate issues and risks by planning/implementing solutions with a sense of urgency. Foster relationships with key cross-functional partners and internal stakeholders, and develop strong partnerships to obtain results on behalf of the department Align policy, procedure and process with other lines of business to ensure consistent customer service experience. Works on issues of diverse scope and complexity where analysis of data requires evaluation of identifiable factors demonstrating good judgment in selecting methods and techniques for obtaining solutions. Identifies need for and develops analysis tools such as distribution and trending reports, tables, executive summaries, spreadsheets, graphics, presentations, and flow charts, for implementation of new systems, processes, procedures, methodologies, policies or organizational changes. Applies mathematical analysis to determine validity and reliability of sampling and statistics. Serves in a consulting or subject matter expert capacity on enterprise-wide project teams to ensure enterprise-wide integration of reengineering efforts and in some cases may lead all or subgroups of project teams to accomplish project activities and objectives. Provides team leadership or consulting support on generally highly complex assignments and tasks. Leads the mentoring of others.
Qualifications: Minimum Required 5 years of related work experience Preferred Advanced analytical and problem solving skills, with attention to details Strong negotiator with proven ability to effectively collaborate with cross functional policy owners Excellent time, and project management skills Effectively balance multiple priorities and meet deadlines Flexible and able to adapt and respond to changing situations Strong proficiency to create a business case and calculate ROI Strong technical and analytical skills with the ability to think creatively and develop new solutions Flexible work schedule to cover 24 X 7 operational support. Assess LOE, system impacts, and potential conflicts resulting from various projects. Working understanding of dependencies in an e-commerce environment. Websphere commerce experience. Web production experience. Telecom industry experience. CQ5 Experience. Education Minimum Required Bachelor's Degree or 5 years of related experience in lieu of degree Master's Degree preferred Minimum Qualifications: At least 18 years of age. Legally authorized to work in the United States. High School Diploma or GED. Pre-employment background screen.
Company Profile: As America's Un-carrier, T-Mobile USA, Inc. (NASDAQ: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Washington, T-Mobile USA. Inc. provides services through its subsidiaries and operates its flagship brands, T-Mobile and Metro by T-Mobile. For more information, please visit (please use the apply button below).
com EOE Statement: We Take Equal Opportunity Seriously - By Choice. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.