Customer Service / Helpdesk Support
Posted on Dec 10, 2018 by Anonymous
Joining my client's very successful customer service department in a team of 6, you will play an integral role by being first point of contact to clients and owning responsibility for the managing of incidents reported by customers via a helpdesk ticketing system.
1 Dealing with queries via telephone and e-mail in a fast pace setting
2 Troubleshooting software and hardware issues
3 Logging engineer calls
4 Dealing with tickets and generating orders
5 Setting up customers' accounts
6 Raising queries with third party suppliers
7 Generating reports and billings
8 Proactive follow up on customer escalations
Knowledge, Skills and Experience:
1 Educated to A' Level standard or equivalent as a minimum
2 Analytical skills and strong attention to detail
3 Ideally a minimum 18 months experience in a similar environment, a professional telephone manner and resilience to work in a fast-paced sales environment
Full training will be given, however the ability to demonstrate previous experience of communicating with customers in high-pressure situations would be advantageous.
This is a fantastic opportunity to join a thriving and well established business who have a strong family feel and reward / recognition culture.
Tate is acting as an Employment Agency in relation to this vacancy