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Customer Service / Helpdesk Support

Posted on Dec 10, 2018 by Anonymous

City, London United Kingdom
Call Center & Customer Service
Immediate Start
£21k - £22k Annual
Full-Time
A fantastic opportunity has arisen for a client centric and passionate Helpdesk / Customer Service professional to support my client who are a thriving technologies solutions company based in Islington. This is a permanent opportunity paying up to £22,000 per annum to start ASAP.

Joining my client's very successful customer service department in a team of 6, you will play an integral role by being first point of contact to clients and owning responsibility for the managing of incidents reported by customers via a helpdesk ticketing system.

Duties include:

1 Dealing with queries via telephone and e-mail in a fast pace setting
2 Troubleshooting software and hardware issues
3 Logging engineer calls
4 Dealing with tickets and generating orders
5 Setting up customers' accounts
6 Raising queries with third party suppliers
7 Generating reports and billings
8 Proactive follow up on customer escalations

Knowledge, Skills and Experience:

1 Educated to A' Level standard or equivalent as a minimum
2 Analytical skills and strong attention to detail
3 Ideally a minimum 18 months experience in a similar environment, a professional telephone manner and resilience to work in a fast-paced sales environment

Full training will be given, however the ability to demonstrate previous experience of communicating with customers in high-pressure situations would be advantageous.

This is a fantastic opportunity to join a thriving and well established business who have a strong family feel and reward / recognition culture.

Tate is acting as an Employment Agency in relation to this vacancy

Reference: 599254784