Inbound Fraud Support Representative - Full Time
Posted on Dec 10, 2018 by Synchrony
What are you working forward to?
At Synchrony we make sure our employees are always working forward to something exciting.
On our Call Center team, this means ensuring our customers' success-and we'll do the same for you:
Through generous benefits, continuous learning and clear career progression.
What you'll do as an Inbound Fraud Representative?
You'll handle in-bound calls, helping our clients and cardholders resolve their potential fraud issues. Trust is vital to building strong relationships with our customers, and in this role you'll be essential in creating that trust. You'll review accounts, research concerns and respond promptly, and most importantly, you'll build relationships with clients, customers and colleagues.
What you'll need to succeed
You'll be an effective listener, with great communication skills and strong customer service skills. You must be motivated, friendly and able to take direction and run with it. You'll also need excellent problem-solving and analytical skills and thrive in a team, giving and getting support every step of the way. On top of this, you'll need proficient computer skills, and be comfortable utilizing PowerPoint, Word, Excel and Outlook programs.
What you'll need to be considered for this role
*YOU MUST BE ABLE TO SATISFY THE REQUIREMENTS OF SECTION 19 OF THE FEDERAL DEPOSIT INSURANCE ACT
6months + customer service experience of any kind and/or military equivalent experience.
Confidence using a computer
Have a high school diploma or equivalent
Be willing to take a drug test, submit to a background investigation and submit fingerprints as part of the selection process
Effective 1-1-18, new hires (Level 4-7) must have 9 months of continuous service with the company before they are eligible to post on other roles.
Once this new hire time in position requirement is met, the associate will have a minimum 6 months' time in position before they can post for future non-exempt roles.
Employees, level 8 or greater, must have at least 24 months' time in position before they can post.
All internal employees must have at least a consistently meets expectations performance rating and have approval from your manager to post (or the approval of your manager and HR if you don't meet the time in position or performance requirement).