Senior IT Product Manager
Posted on Dec 11, 2018 by Request Technology - Craig Johnson
*Permanent Full time role*
Prestigious Global Firm is currently seeking a Senior IT Product Manager with strong Legal/Law industry experience. Candidate will be working directly with attorneys and legal staff, senior staff and business users. Candidate will need to effectively understand attorney practice use cases to configure and optimize off the shelf platforms that improve an attorney's ability to handle a specific task or set of tasks relevant to their practice. Candidate will function as the product owner for off the shelf platforms that require relationship management, business analysis, testing and collaboration with technical teams to achieve optimal results. Candidate will be working with IT developers, architects and external vendors and will focus on the optimal configuration of off the shelf platforms that are attorney-facing.
Following up daily on Packaged Solution Platform Products working with practitioners, internal engineers and vendors on both active and backlog items.
Managing vendor to maintain a product backlog, partner with the vendor and hold the vendor accountable to meeting key requirements and service level agreements, where applicable.
Gathering Requirements for new platform needs. This includes entry into our ITSM (incident and problem management) tool(s) when necessary. Documentation is critical.
Building and executing test plans to validate that all is working to Firm standards.
Reviewing and monitoring of application contracts, as well as, negotiating and working on renewals.
Liaising with practicing attorneys, knowledge manager partners and other business owners to ensure the respective use of the off the shelf platforms meet desired expectations and complies to Firm Policies.
Gain complete understanding of products to communicate new ideas to vendors and to gain support in user community on product, future ideas and most effective usage for product
Ability to gather additional requirements from business partners for potential new products.
Build relationships within Knowledge Management and across the Firm to ensure to get the best solutions and answers.
10+ years with a background in consulting, product management, business analysis and process design.
Bachelor degree is required, Masters in a related field, J.D. with prior practice experience is a significant plus
Microsoft Office (Word, Excel, and PowerPoint,)
Proficiency with Visio diagrams and decision trees
Eclipse PM Software a plus; JIRA issue management software a plus
Document Management System (DMS)