This Job Vacancy has Expired!

Site Cleaning Supervisor

Posted on Dec 10, 2018 by Anonymous

London, London United Kingdom
Public Sector & Government
Immediate Start
£26k - £28k Annual
Full-Time
Our client is a market leader in delivering tailored support service solutions to the sport and leisure market. They operate in vibrant and public environments, providing full Facility Management. They are looking for an experienced Cleaning Manager who has a proven track record of developing and delivering exceptional cleaning services to a venue that is often in the public eye. You will be leading and supervising the staff team of 25 permanent team members and up to 500 variable casual workers. The desired candidate would need to be fully committed during event times as the role transfers to possible night shifts and you may be responsible for the team resetting the venue overnight to the agreed cleaning standard.
Role Description:
* Regular contact with Operations manager and Contract manager to ensure any building faults or defects are reported and cleaning is of the required standard
* Excellent knowledge of cleaning including floor care and technical works relating to the daily care of the venue.
* The Company's business objectives are achieved and profitability is maintained
* Provide a technical reference for the team on all aspects of cleaning service delivery and guidance on complex issues and ensure a robust training programme in use of specialist equipment, systems and work methods.
* Improve procedure and process to support the continuous improvement of the service, including monitor of customer satisfaction levels, analysis and improvement in procurement of cleaning stores and equipment.
* Manage staff resources allocated to the team and use judgment to deal with daily unforeseen problems with limited guidance, within established processes and procedures
* The company is provided with the specified service support functions (soft services) effectively and efficiently, ensuring that the Client can deliver unhindered business
* To build relationships with key clients at the venue to deliver a better service to them. Communicate effectively at all times; acting as a communication link between the client and management.
* Ensure SLAs in place with clients are adhered to and performance monitoring processes in place.
* To deliver against set contractual Key Performance Indicators and Service Level Agreements
* Monitoring performance, developing performance improvement plans (financial, labour, and operational) and ensuring event reports reflect all issues
* Ensuring IT reporting systems are developed and used affectively to prove KPI and SLA requirements
* Ensuring staff are trained in event procedure
* Leading teams to find pragmatic solutions in new or unusual circumstances or where there is incomplete information
* Directing and leading from the front particularly in times of uncertainty and change
* Developing and promoting a culture of openness by welcoming feedback and challenge from others and using it to improve business and team performance

Reference: 599569178