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Business Support Specialist

Posted on Dec 13, 2018 by Experis IT

Leicestershire, Leicestershire United Kingdom
Admin & Secretarial
Immediate Start
£9 - £9.23 Hourly
Contract/Project

Description:

The purpose of this role is to interface directly with the external & internal customer, delivering a world class service. Through exceeding on requirements outlined by the business unit and the customer agreements.

Responsibilities

Booking & Scheduling:

Booking quoted reactive jobs with external customers, coordinating part deliveries with supply including:

Setting up new vendors

Arranging for subcontractor's work

Order processing

Return visits:

Review awaiting parts and plan return visits for engineers

Chase parts from suppliers

Review of open work orders and chasing technicians

Contract Specific requirements:

Carry out tasks for certain key accounts as requested by the business in line with role and responsibilities Assisting with quotations as required Dealing with adhoc requirements as requested

General administration:

Processing customer documentation

Office Management & Reporting/Forecasting

Labour & Expense for the Field

Goods In

Manage request for booking of rooms and buffets

Knowledge & Skills:

SAP & FX experience desirable

Experience in working in a team to achieve common goals and SLA'S

Computer literate, good telephone manner

Ability to work collaboratively in a team environment

Ability to follow business processes and tasks

Ability to handle problems through to completion and understand impacts

Ability to remain calm under pressure

Ability to organize multiple tasks simultaneously

Determination to exceed customer expectations

Good communication, both verbal and written

Reference: 599546577

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