Customer Services Executive - Dutch speaking

Posted on Dec 10, 2018 by Anonymous

Kettering, Northamptonshire United Kingdom
Call Center & Customer Service
Immediate Start
£17.9k - £17.9k Annual
Full-Time
There is a fantastic opportunity for an experienced Dutch speaking Customer Service Officer to join their friendly team in Kettering.

Role: To provide a pro-active and comprehensive customer support service to stores and public ensuring calls are responded to and dealt with in a timely and efficient manner

Duties include:

* Handle incoming telephone calls from customers, ensuring calls are answered promptly and professionally

* Process orders

* Liaise with suppliers and other relevant parties regarding problem orders

* Maintain a regular check on order progress and ensure that customers are kept fully informed of the status of their orders

* Update local systems ensuring that full details are maintained of contact with customers and relevant notes of any discussions

* Maintain customer service emails and ensure that emails are responded to within a timely manner

* Provide technical advice and guidance to customers where there is concern over the suitability of orders

* Maintain strong working relationships with existing customers and stores developing positive relationships with new stores to ensure long term success

SKILLS REQUIRED:

Language skills - High level of fluency in Dutch - Swedish / Finnish / Norwegian or Hungarian as well as an excellent command of English

* Good working knowledge of Microsoft Office applications

* Experience of working in a call centre environment

* Experience in a customer facing role

* Excellent organisational skills

* Effective communication skills - able to articulate messages clearly and concisely and adapt communication styles according to the audience.

If you believe you have the necessary experience to apply for this role please send your CV to or call (Apply online only) and ask for Angela to express your interest in the role. Please be aware that due to high numbers of applicants unfortunately we will not be responding to unsuccessful candidates

Reference: 599435537

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